Operations Support Coordinator

Exertis (UK) Ltd.; Sudbury CP; Hybrid; GBP 27,000 - 38,000; Full time

Job summary

Certas Energy in Sudbury is seeking a Stock Reconciliation Coordinator to ensure accurate processing and reconciliation of Bulk and MISC stock. You will work with Operations teams to investigate discrepancies and resolve stock issues, supporting daily and monthly processes to meet timescales.

The role requires attention to detail, strong customer service, and the ability to work independently. GCSE Maths and English are required, with prior stock reconciliation experience desirable.

Qualifications

• Excellent attention to detail and a methodical approach to your work.
• Strong customer service skills and a professional approach to handling enquiries.
• Strong negotiation and communication skills.
• Confidence in your own ability and the ability to work independently.
• High levels of self-motivation and a proactive, solution-focused approach.
• Resilience and tenacity when investigating and resolving issues.
• GCSE Maths and English, or equivalent, is required.

Responsibilities

• Complete daily administrative and processing activities accurately, professionally and within agreed timescales.
• Manage the accurate and timely confirmation process for Bulk and MISC Stock.
• Investigate and resolve stock discrepancies with Operations teams.
• Enter and reconcile stock data, including Dips, Gantry readings and Loads.
• Complete required load adjustments and liaise with Operations teams as needed.
• Finalise depot processing and create customer invoices.
• Maintain organised file storage and handle internal customer enquiries promptly.
• Support departmental and personal KPI targets.

Skills

Attention to detail

Customer service

Negotiation

Communication

Independence

Self-motivation

Education

GCSE Maths & English

Job description

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Job Title: Stock Reconciliation Coordinator

Location: Sudbury, GB, CO10 7HG

Contract Type: Permanent

Location Type: Hybrid

Date Posted: 14 Sept 2026

Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as a Stock Reconciliation Coordinator

As a Stock Reconciliation Coordinator, you’ll play a key role in ensuring the accurate and timely processing and reconciliation of Bulk and MISC Stock. Working collaboratively with our Operations teams and colleagues, you’ll investigate discrepancies, support the resolution of stock issues and ensure daily and monthly processes are completed accurately and within agreed timescales. This is a detail-focused role where your organisation, problem-solving skills and commitment to excellent customer service will help keep our operations running smoothly.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What you’ll be doing

Complete daily administrative and processing activities accurately, professionally and within agreed timescales.

Manage the accurate and timely confirmation process for Bulk and MISC Stock.

Work collaboratively with Operations teams and colleagues to investigate and resolve stock discrepancies and minimise stock issues.

Enter and reconcile stock data, including Dips, Gantry readings and Loads.

Complete required load adjustments and liaise with Operations teams where necessary.

Enter Gantry readings into the relevant depot spreadsheets and escape discrepancies through the appropriate process.

Check Bridging Loads for volume and price accuracy.

Check Yard Sales and ensure they have been processed correctly.

Monitor Depot Tolerances, investigating and correcting issues and initiating the Stock Barrier process where required.

Complete adjustments resulting from the Stock Barrier process.

Pre-list deliveries and run the Cost Calculate Intake Prices stage.

Seek the required approval from the designated Sales colleague and complete self-checking of the Cost Calculate element.

Re-run Pre-List and Cost Calculate processes following approvals or revisions.

Finalise depot processing, including entering the Ledger Summary and processing tickets to create customer invoices.

Ensure all relevant paperwork and data is filed accurately and appropriately for each depot and day.

Maintain organised and accurate electronic and physical file storage areas.

Handle internal customer enquiries in a timely and professional manner, working towards an effective resolution.

Support departmental and personal KPI targets.

Work flexibly to support colleagues and provide absence cover where required.

Comply with all company policies, procedures and relevant site rules when visiting other locations.

Maintain a strong focus on personal and workplace health and safety.

What we’ll need from you

Excellent attention to detail and a methodical approach to your work.

Strong customer service skills and a professional approach to handling enquiries.

Strong negotiation and communication skills.

Confidence in your own ability and the ability to work independently.

High levels of self-motivation and a proactive, solution-focused approach.

Resilience, persistence and tenacity when investigating and resolving issues.

A target-driven and results-focused approach.

Strong organisational skills, with the ability to prioritise and manage multiple tasks.

Good listening and communication skills.

GCSE Maths and English, or equivalent, is required.

Previous stock reconciliation experience is desirable.

The ability to work collaboratively with colleagues across Operations and other teams.

Why join Certas Energy?

At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.

What you’ll get from us

A supportive and inclusive working environment.

Opportunities to develop your skills and build a rewarding long-term career.

The opportunity to work as part of a market-leading organisation within DCC Energy.

A role where your contribution directly supports the smooth and accurate running of our operations.

Support for a strong Safety F1rst culture, with safety at the heart of everything we do.

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.