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Operations Support Analyst

Channel 3 Consulting

Greater London

Hybrid

GBP 40,000 - 50,000

Full time

Yesterday

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Job summary

A leading consultancy is seeking an Operations Support Analyst to provide operational support across various internal functions. The role offers a chance to contribute to the company's growth and improve internal processes while developing professionally in a collaborative environment.

Benefits

Home-based and hybrid working

25 days holiday allowance + bank holidays

Contributory workplace pension

Life insurance

Health cash plan

Employee assistance programme

Retail and lifestyle discounts

Qualifications

Adaptable and eager to develop skills.
Previous experience of producing reports.

Responsibilities

Support head of sales with operational activities.
Manage CRM system and equipment processes.
Assist in client delivery and quality assurance.

Skills

Analytical

Organizational

Communication

Tools

PowerPoint

Excel

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People and Culture Advisor - Healthcare, Technology & Consulting

About Channel 3

At Channel 3, we are united by a clear sense of purpose: we exist to help the health and care sector improve lives by using digital and data. We help our clients use technology to transform patient and citizen care, provide better experiences for the public and improve conditions for the workforce.

This is an incredibly exciting time for us at Channel 3 as we continue in a period of growth. We are on a journey to becoming the most sought-after consultancy for talented individuals who want to build their careers in digital health and care. There is no doubt that our continued success will be underpinned by the exceptional talent and passion of our people.

We work hard to create an environment where everyone feels supported to learn, develop and have fun! We care deeply about making a difference and building a team of people who are passionate about driving change. We offer colleagues the freedom to play an active role in their own personal development and the opportunity to help shape our wider business and how we deliver our work.

The Role

As we continue in a period of growth, we are looking for a business support analyst to join our team. You will contribute to the rapid growth of our business by providing operational support across internal functions, including sales, client delivery and HR. You will play an important role by supporting our people to do what we do even better, and this is an exciting opportunity for someone wanting to start their career within a consulting environment.

What will be expected of me as a Operations Support Analyst?

Key Responsibilities

Supporting the head of sales with operational activities.
Recording actions and minutes from the weekly sales meeting.
Preparing weekly reporting for the senior leadership team.
Managing the CRM system including engaging with external suppliers to manage licenses and resolve issues.

Operations

Owning, maintaining, and presenting systems induction content for new employees.
Managing equipment requirement processes for new starters and employees including ordering of equipment, testing new starter access, and managing equipment returns - liaising with IT support as and when required.
Maintaining equipment registers and employee equipment receipt forms.
Managing our mobile phone contract inc. ordering mobiles for new starters, managing mobile phone returns, and being the first point of contact for general mobile enquiries.
Maintaining employee access to systems and applications and applying the appropriate level of access according to role/grade.
Creating and updating email distribution groups within Outlook - liaising with IT support as and when required.
Ensuring relevant approval is obtained for all financial spend relating to employee equipment, including laptops and mobile phones.
Completion of relevant employee security checks including BPSS and DBS checks, and associated processes as directed by HR.

Supporting Client Delivery

Supporting the development and smooth running of Channel 3’s client delivery standards processes.
Supporting the head of delivery with operational activities e.g., scheduling of project meetings.
Undertaking quality assurance through the collation of data, auditing, and compliance checks.
Proactively analysing data, interpreting results, identifying themes and providing recommendations for process improvements.
Supporting end to end bid management processes ensuring actions are tracked and progress is monitored.
Support in ensuring that core knowledge is captured, synthesised, categorised, and stored for retrieval and re-use.
Supporting both the resourcing and client delivery teams with the development of a skills matrix.

Supporting the Information Security Management System (ISMS)

Supporting the Operations Manager and CFO who currently act as ISMS Manager and CISO, respectively, with the management and monitoring of Channel 3 the Information Security Management System (ISMS). Specifically but not limited to helping to ensure the controls of the system are maintained in accordance with the company’s policies and procedures.

Who would we like to hear from?

The ideal candidate will be adaptable, analytical, and eager to develop their skills and experience, while contributing to the efficient execution of internal processes.

In addition, you will have:

a hands-on approach and the confidence to engage with all stakeholders.
previous experience of producing reports.
be proficient in PowerPoint and Excel.
managing tasks to completion.
strong organisation skills and a desire to operate in a collaborative environment.

Professional Development

The ongoing professional development of our employees is important to us, and we empower our teams to build learning and development experiences into their everyday rhythm. Channel3 offers learning and development opportunities through a combination of on the job learning (working alongside some of the most talented individuals in the industry), accredited external training courses and internal learning programmes.

What are the Perks of working at Channel 3?

In addition to offering a competitive salary, commission, and bonus package, we also offer a wide- ranging set of employee benefits which include:

Home-based and hybrid working
Part-time and flexible working opportunities
25 days holiday allowance + bank holidays, increased up to 28 days to recognise long- service
Contributory workplace pension
Life insurance (death in service)
Health cash plan
Employee assistance programme, including counselling
Enhanced policies for sickness absence and family leave
Retail and lifestyle discounts
Buy or sell holiday policy
Cycle to work scheme
Electric vehicle scheme
Regional office locations
Company socials and team building activities

At Channel 3, we recognise that strength lies in valuing differences. We have always and will always be committed to building a diverse team and we represent a variety of backgrounds, skills, perspectives, and life experiences. Providing equal opportunities to all our employees is our number one priority and all appointments and promotions are made based on performance and ability. You will always be treated in a fair and equal way throughout your employment with us and given every opportunity to grow, develop and realise your potential.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Analyst
Industries
IT Services and IT Consulting and Business Consulting and Services

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