Operations Support Administrator

Netmatters Ltd; Wymondham; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Parking for staff

Notable awards with prizes

End of year awards ceremony

Advancement opportunities

Mental health support and wellbeing

Vitality private health insurance

Gym and showers 24/7 (Wymondham office

Perkbox benefits

Annual leave rising with service

Job summary

Netmatters Ltd in Wymondham is seeking an Operations Support Administrator to join our team. You will handle reception duties, greet clients and staff, answer calls, and provide essential administrative support across the business.

We offer a competitive salary, 40-hour week, and a range of benefits while we continue to grow and deliver projects. A full driving licence is advantageous, and commitment to accuracy will be valued.

Qualifications

• Reception duties and front-of-house responsibilities as needed.
• Ability to manage mailbox and document handling.
• Willingness to support Health and Safety tasks and general duties.

Responsibilities

• Reception duties; greeting clients, staff and other professionals
• Making drinks for clients and meeting attendees
• Telephone answering
• Maintaining office and grocery supplies
• Providing administrative assistance to the business
• Mailbox and document management
• Assisting with Health and Safety tasks to ensure a safe working environment for staff and visitors
• Tidying/Cleaning duties and maintaining facilities
• Coordinating improvements across sites
• Maintaining the vehicle fleet and monthly checks
• Assisting in managing KPIs

Skills

Telephone manners

Welcoming personality

Organised

Flexibility

Willingness to learn

Diligence

Result oriented

Consistency

Full driving licence

Job description

Operations Support Administrator

Salary Range: £26,500k-£28k + Bonuses + Pension

Hours: 40 hours per week, Monday – Friday

We are looking for a dedicated Operations Support Administrator to join our accomplished team here at Netmatters as we embark on many new projects and challenges.

About our values (How we work)

Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work-life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.

Teamwork is at the core of our values and we strive to deliver a positive end-to-end experience for all, including our clients and suppliers.

As an ambitious company, we are continuing to grow, bringing both challenges and opportunities that will keep you engaged and make your day-to-day work interesting.

We fully embrace the need for training and personal development. As such, we offer additional learning courses that help nurture your personal interests and long-term ambitions.

Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organise fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.

What you should bring:

• Great telephone manner
• Welcoming and personable personality
• Organised mindset
• Flexibility to handle a variety of different tasks
• Willingness to get involved and learn
• Diligence and a keen eye for details
• Able to achieve results
• Consistency
• A Full Drivers Licence

Some specifics of the role:

• Reception duties; greeting clients, staff and other professionals
• Making drinks for clients and meeting attendees
• Telephone answering
• Maintaining office and grocery supplies
• Providing administrative assistance to the business
• Mailbox and document management
• Assisting with Health and Safety tasks to ensure a safe working environment for staff and visitors
• Tidying/Cleaning duties as required to maintain a nice working environment for all
• Maintaining facilities and organising maintenance/servicing works as required
• Assisting in coordinating improvements/changes across our sites
• Maintaining the vehicle fleet, including completing monthly vehicle checks
• Assisting the department to manage the KPIs
• Anything else that is required by the Department / Business to help maintaining our Company objectives and values

Hours: 40 hours per week, Monday – Friday.

All applicants must have a Right to Work in the UK.

What We Offer To You

• A competitive Salary with frequent salary reviews to ensure you are rewarded properly.
• Parking available for all staff at all locations.
• Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables'.
• End of year awards ceremony where winners receive recognition and a well-earned prize including vouchers and perhaps your favourite beverage.
• Real advancement opportunities for any technical or managerial aspirations you may have.
• The opportunity to be a part of something great and thoroughly enjoyable .
• A collaborative environment that is both challenging and supportive .
• A structured workflow to promote mental health that allow s you to focus on the task at hand while also allowing you to leave work at work when you’ve finished for the day .
• Enhanced Maternity and Paternity Packages.
• Parental Returners Programme.
• We strive to make sure all our staff have a good work /life balance so all flexible working requests will be considered.
• 33 days holiday (including bank holidays) rising to 35 days in recognition of 5 years service, 38 days in recognition of 10 years service, and 39 days in recognition of 15 years service.
• The option to buy and sell holiday .
• Outside seating area with BBQ ’s.
• I nhou se gym and showers 24/7 (Wymondham office Only).
• Vitality private health insurance to ensure the best physical and mental well-being of all employees.
• Access to Aviva Smart Health tooffer a convenient way to connect to the tools you need to manage your health and wellbeing. It offers unlimited access to a suite of six services; a 24/4 UK-based GP, Best Doctors, mental health support, a health check, access to nutrition consultations and an online fitness programme.
• Electric car scheme available after 12 months of service .
• Free flu jabs every year .
• Free fruit for all to help with your 5 a da y .
• Free a ccess to an amazing confidential p ersonal life coach to promote good mental health .
• Access to Perkbox with free phone insurance, breakdown cover and other great deals .
• Interest free 12-month loans to support you when there are unexpected expenses.
• A comprehensive program of funded events so you can choose to get involved beyond your worki ng day, football, BBQs, running, cycling, nights out and so much more.
• Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
• Recognition of life e vents so we celebrate with you.
• Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future .
• Co mprehensive development plans to promote personal development whatever your aspirations.
• Open plan offices with break out areas including gaming setups for lunchtime competitions .

Over the last 18 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.

Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.

Are you ready to start?