Operations Support Administrator

Insite Energy; Cambridgeshire and Peterborough; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Salary 26,328 GBP per annum

Holiday entitlement 25 days + bank & 1

Pension scheme 4% employer match

EAP: confidential support

CSR volunteering: up to 2 paid days

Social events

Job summary

Insite Energy is seeking an Operations Support Administrator to join our Planning & Resource Team (PRT) in Peterborough. You will provide essential administrative and coordination support to ensure accurate information, documentation, governance, financial alignment, and GDPR-compliant data management across projects.

The role focuses on keeping complex operations running smoothly, with a busy environment, process improvements, and strong attention to detail.

Qualifications

• Proven experience as an office administrative assistant (or similar).
• Proficient in MS Office; Excel at an intermediate level; comfortable with Outlook, Word and Teams.

Skills

Office admin

Excel

Outlook

Written and verbal communication

Attention to detail

Numeracy

Multitasking

Job description

Are you highly organised, detail‑driven, and motivated by keeping complex operations running smoothly? Our Planning & Resource Team (PRT) plays a vital role in taking new schemes from contract engagement through to full operation, overseeing commissioning, equipment maintenance, and the seamless setup of new programmes.

As an Operations Support Administrator, you’ll be at the heart of this process. You’ll provide essential administrative and coordination support that ensures the team has accurate information, reliable documentation, and well‑maintained systems. Your work will underpin strong governance, financial alignment, and GDPR‑compliant data management, helping the team deliver consistently high‑quality operational outcomes.

This is a great opportunity for someone who thrives in a busy environment, enjoys improving processes, and takes pride in keeping everything running like clockwork.

Location and working hours:

• Full-time position (37.5 hours per week).
• Monday to Friday, 7.5 hours per day between 08:00 and 17:30
• Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home after probation

Required Skills And Attributes

• Proven experience as an office administrative assistant
• Proficient in MS Office. Specifically operating at a minimum level of intermediate Excel skills, and comfortable using Outlook, Word and Teams.
• Excellent written and verbal communication skills
• Attention to detail and problem‑solving skills
• Strong numeracy skills
• Ability to multitask and prioritise work

Benefits

• Salary: £26,328 per annum.
• Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company‑led initiatives. Additional information can be viewed here
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work‑life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast‑growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay‑as‑you‑go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 90 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values

• Community
• Innovation
• Excellence
• Sustainability