Operations & Technical Coordinator

Insite Energy; Peterborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days holiday per year

Employer pension matching 4%

Employee Assistance Programme (EAP)

CSR programme: DO RIGHT WITH INSITE

Regular company social events

Birthday leave

Job summary

Insite Energy in Peterborough is seeking an organised Operations & Technical Coordinator to join the Communal Operations & Maintenance team. You will work across operations, engineering, commercial management and customer service, developing broad business exposure.

You will coordinate surveys, prepare quotations and contracts, assist with planning and reporting, and help onboard new contracts. This role offers hands-on learning and data-driven performance review.

Qualifications

• Degree or equivalent in Business, Engineering or related discipline preferred.
• Experience in administration, project support or customer service is advantageous.
• Strong organisational and communication skills with attention to detail.

Responsibilities

• Coordinate engineering surveys, maintenance activities and site visits.
• Support project planning, scheduling and resource coordination.
• Produce reports, proposals and contract documentation.
• Assist onboarding of new contracts and customers.
• Maintain project and contract information in business systems.

Skills

Project coordination

Data analysis

Microsoft Office

Stakeholder management

Education

Degree or equivalent (Business/Engineering/Operations)

HNC/HND or related qualification

Tools

MS Office

Contract management software

CRM systems

Job description

Kick-start your career in operations, engineering and commercial coordination.

Are you an early-career professional looking for a role where no two days are the same?

We're looking for a highly organised and ambitious Operations & Technical Coordinator to join our Communal Operations & Maintenance team in Peterborough. This is an excellent opportunity to build a career at the intersection of operations, engineering, commercial management and customer service while gaining exposure to a wide range of business functions.

Working alongside experienced engineers, technical specialists, planners and commercial teams, you'll play a key role in coordinating projects from initial identification and pricing through to delivery, reporting and invoicing. You'll gain valuable experience in contract administration, project coordination, technical reporting, scheduling and business operations, with plenty of opportunities to learn and develop.

What you'll be doing

This is a varied role offering hands-on experience across multiple areas of the business. You will:

• Coordinate engineering surveys, maintenance activities and site visits.
• Help prepare quotations, proposals and contract documentation.
• Support project planning, scheduling and resource coordination.
• Work with technical teams to understand survey findings and maintenance requirements.
• Produce reports, presentations and performance updates for clients and internal stakeholders.
• Support the onboarding of new contracts and customers.
• Maintain project and contract information within business systems and databases.
• Liaise with engineers, customers and contractors to ensure work progresses smoothly.
• Track actions, deadlines and project milestones through to completion.
• Contribute ideas to improve processes, reporting and customer experience.

What you'll gain

This role is designed to provide broad business exposure and development opportunities, including:

• Experience working within a technical and engineering environment.
• Exposure to commercial, operational and contract management processes.
• Training on industry systems, planning tools and workflow platforms.
• Opportunities to develop project coordination and stakeholder management skills.
• Experience working with data, reporting and performance analysis.
• Mentoring from experienced operational, engineering and commercial professionals.
• A strong foundation for future careers in operations management, project management, commercial support, contract management or technical services.

Location and working hours:

• Full-time position (37.5 hours per week).
• Office location: Stuart House, Peterborough (PE1 5DD)

We're looking for someone who:

• Is looking to build a career in operations, project coordination or technical services and is eager to learn and develop professionally.
• Is organised, proactive and enjoys managing multiple priorities.
• Has excellent attention to detail and strong problem-solving skills.
• Is confident communicating with a range of people.
• Enjoys working with data, systems and processes.
• Is keen to learn about engineering, maintenance and technical operations.
• Has good IT skills, particularly Microsoft Office.
• Brings a positive attitude and a willingness to learn.

It would be great if you also have:

• A degree, HNC/HND or qualification in Business, Engineering, Operations, Project Management or a related discipline.
• Experience in administration, customer service or project support, whether through work placements, internships, part-time employment or university projects.
• An interest in engineering, sustainability, utilities, property or infrastructure sectors.

Why join us?

This is more than an administrative role. It's a fantastic opportunity to join a growing team where you'll gain practical business experience, develop sought-after commercial and operational skills, and build a long-term career within a business that supports your development from day one.

Benefits:

• Salary: Competitive salary, based on knowledge skills and experience.
• Holiday Allowance: 26 days of holiday per year (including birthday leave) plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 120 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values:

Community

Innovation

Excellence

Sustainability