Operations and Maintenance Systems Owner

Insite Energy; Cambridgeshire and Peterborough; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

26 days holiday incl. birthday leave

Employer pension matched at 4%

Employee Assistance Programme (EAP)

CSR volunteering days (2 paid days)

Annual Summer and Christmas parties

Job summary

Insite Energy is seeking an Operations and Maintenance Systems Owner to take end-to-end ownership of our BigChange platform and O&M systems. You will focus on improving operational efficiency, data quality, and user adoption by configuring workflows and solving real-world problems.

Working with stakeholders across the business, you will translate operational challenges into practical system improvements that deliver measurable outcomes.

Qualifications

• Proven experience leading BigChange implementation and optimisation.
• Strong systems mindset with usability and practicality.
• Highly analytical with excellent data interrogation skills.
• Advanced Power BI capability.
• Naturally curious with ability to spot patterns and anomalies.
• Strong attention to data quality and detail.
• Structured, logical problem solving.
• Experience with SaaS platforms in operational environments.
• Ability to think end-to-end across integrated systems.

Skills

BigChange implementation

Systems mindset

Data interrogation

Power BI

Pattern recognition

Data quality

Structured problem solving

SaaS platforms

End-to-end thinking

Job description

About The Role

Insite Energy is looking for an Operations and Maintenance Systems Owner to take end-to-end ownership of our BigChange platform and wider Operations & Maintenance (O&M) systems.

This is not a traditional software Product Owner role. We're looking for someone who has experience owning and improving business-critical operational systems that support field operations, maintenance, scheduling, compliance and reporting.

You will be responsible for ensuring our systems continue to meet the needs of the business, identifying opportunities for improvement, configuring and optimising workflows, and working closely with operational teams to solve real-world problems.

Success in this role is not measured by delivering software features. It's measured by improving operational efficiency, data quality, user adoption and the effectiveness of the systems our teams rely on every day.

Working independently, you'll engage with stakeholders across the business, understand operational challenges, and translate them into practical system improvements that deliver measurable outcomes.

We're looking for someone who enjoys getting hands‑on with systems, processes and data, is naturally curious about how businesses operate, and takes pride in making technology work better for the people who use it.

Location and working hours

• Monday to Friday: 09:00 to 17:30
• Office location: Peterborough (PE1 5DD)
• Hybrid: 3-4 days per week in office

Required Skills And Attributes

• Proven experience leading BigChange implementation and optimisation.
• Strong systems mindset with a focus on usability and practicality.
• Highly analytical with excellent data interrogation skills.
• Advanced Power BI capability.
• Naturally curious: able to spot patterns, anomalies, and opportunities.
• Strong attention to detail and data quality.
• Structured, logical problem‑solver.
• Experience working with SaaS platforms in operational environments.
• Ability to think end‑to‑end across integrated systems.

Why This Role Matters

You won’t just be “maintaining systems”, you’ll be shaping how our O&M function operates. Your work will directly influence efficiency, data quality, service delivery, and the day‑to‑day experience of our operational teams.

This is a role for someone who wants ownership, autonomy, and the satisfaction of seeing their work make a real difference.

Benefits

• Salary: Competitive salary based on knowledge, skills and experience.
• Holiday Allowance: 26 days of holiday per year (including birthday leave) plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company‑led initiatives. Additional information can be viewed here
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work‑life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast‑growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay‑as‑you‑go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 90 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values

• Community
• Innovation
• Excellence
• Sustainability