Operations & Supply Chain Manager

Pioneers; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a hands-on Operations & Supply Chain Manager to oversee operations across their retail stores. This mid-senior level role requires a strategic approach to process design, inventory management, and team training in a fast-paced startup environment. Flexibility and immediate availability are essential as you will be responsible for setting up new store launches and ensuring operations are always customer-ready.

Qualifications

• Proven experience in operations and/or supply chain management.
• Familiarity with retail or FMCG environments is ideal.
• Should have a hands-on approach.

Responsibilities

• Lead setup for new store openings and operational processes.
• Ensure inventory moves as planned and operations are efficient.
• Maintain health and safety compliance across locations.

Skills

Operations Management

Supply Chain Management

Process Design

Inventory Management

Team Training

Job description

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We are posting this role on behalf of our client. You will be able to see more details about the hiring company once you start your application.

Summary of Essential Duties

Our partner is looking for an experienced Operations & Supply Chain Manager to take full ownership of operations across our growing retail footprint. This role requires someone who can be hands-on when needed but also structured and process-driven enough to lay the foundation for sustainable growth. You’ll be responsible for ensuring our operations are efficient, scalable, and always customer ready.

Key Responsibilities

• Store Launch & Operations: Lead operational setup for new store openings — from layout planning to stock arrival and tech implementation.
• Process Design & Implementation: Build and refine end-to-end operational processes that support long-term scale.
• Inventory & Supply Chain: Ensure inventory is moving as planned, shelves are stocked, and back-of-house systems are functioning smoothly.
• Tech & Systems Management: Own the day-to-day functioning of in-store tech and payment systems, ensuring minimal downtime.
• Health & Safety Compliance: Set and maintain health and safety standards in line with regulations.
• Team Onboarding & Training: Support training and onboarding of store staff, including process documentation and best practices.
• Travel: Regular travel required between store locations, especially during launch and setup periods.
• 3PL Coordination: Oversee/collaborate with third-party logistics partners as needed.

What We’re Looking For

• Proven experience in operations and/or supply chain management — ideally in retail, FMCG, or startup environments.
• Strong ability to design and implement scalable operational processes.
• Comfortable working in fast-paced, hands-on environments where roles may stretch beyond their title.
• Willingness to travel frequently and be on-site as needed.
• Immediate availability is ideal.

We're a fast-moving startup — so flexibility, ownership, and a willingness to jump in wherever needed are key. You'll be joining a team where no job is too small, and speed matters. If you're motivated by building from scratch, driving impact, and growing with a company — we'd love to meet you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Purchasing and Management

• Industries

  Retail

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