Operations & Supply Chain Manager- UK Grocery Retail Startup

ZipRecruiter; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A grocery retail startup in London seeks an Operations & Supply Chain Manager to lead operational growth. The role involves store launch coordination, process design, and team training, ideal for candidates with a strong background in supply chain management and retail. Immediate start preferred.

Qualifications

• Proven experience in store operations and/or supply chain management in retail or FMCG.
• Strong ability to design and implement scalable operational processes.
• Ability to work in fast-paced environments and frequent travel.

Responsibilities

• Lead operational setup for new store openings, from layout planning to tech implementation.
• Build and refine operational processes to support long-term growth.
• Coordinate with tech teams to ensure smooth functioning of in-store systems.

Skills

Operational processes design

Supply chain management

Hands-on flexibility

Job description

Job Description

Operations & Supply Chain Manager– UK Grocery Retail Startup

Location: Central London

Position Type: Full-Time.

Reporting to: CEO

Start Date: Immediate

About us:

We are a group of start up and retail experts, launching a new grocery concept in the UK. We are ambitious, dynamic and on a mission to create something exciting and unique.

We're fast-moving, so flexibility, ownership, and a willingness to jump in wherever needed are key. You'll be joining a team where no job is too small or too big, and speed matters. If you're motivated by building from scratch, driving impact, and growing with a company, we'd love to meet you.

About the role:

We’re looking for an experienced Operations & Supply Chain Manager to take full ownership of operations across our growing retail footprint. This role requires someone who can be hands-on when needed but also structured and process-driven enough to lay the foundation for sustainable growth. You’ll be responsible for ensuring our operations are efficient, scalable, and always customer ready.

Key Responsibilities

• Store Launch & Operations: Lead operational setup for new store openings — from layout planning to stock arrival and tech implementation.
• Process Design & Implementation: Build and refine end-to-end operational processes that support long-term scale. Work closely with the tech team to ensure business processes are supported by tech as much as possible.
• Inventory & Supply Chain: Work cross-functionally to ensure inventory is moving as planned, shelves are stocked, and back-of-house systems are functioning smoothly.
• Tech & Systems Management: Coordinate with the tech team to ensure the day-to-day functioning of in-store tech and payment systems, ensuring minimal downtime.
• Health & Safety Compliance: Set and maintain health and safety standards in line with regulations.
• Team Onboarding & Training: Support training and onboarding of store staff, including process documentation and best practices.
• Travel: Regular travel required between store locations, especially during launch and setup periods.
• 3PL Coordination: Oversee/collaborate with third-party logistics partners as needed.
• Manage metrics and KPIs around store productivity, shrinkage, and stock availability (in collaboration with commercial).

What We’re Looking For

• Proven experience in store operations and/or supply chain management — ideally in retail, FMCG, or startup environments.
• Strong ability to design and implement scalable operational processes.
• Comfortable working in fast-paced, hands-on environments where roles may stretch beyond their title.
• Willingness to travel frequently and be on-site as needed.
• Immediate availability is ideal.

Compensation: competitive package