Operations Supervisor Cheapside (22.5 hours)

Space NK Limited; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Up to 25 days annual leave

Space NK employee discount up to 50%

Health & wellness benefits

Training and development opportunities

Third-party discounts

Refer a friend bonus

Job summary

Space NK Limited in London is seeking an Operations Supervisor to oversee stock control, stock integrity and store operations, ensuring high standards of product presentation and customer service.

You’ll be the primary link between Head Office and the store, train the team on stock processes, manage stock takes and cycle counts, and support peak periods as a Keyholder, driving KPI achievement and safe store practices.

Qualifications

• Previous experience in retail operations preferred.
• Strong organisational skills and attention to detail.
• Able to deliver a 'customer first' experience.
• Excellent planning and time management.
• Excellent communication skills and teamwork.
• Able to adapt to changing priorities.
• Ability to understand store targets and KPIs.
• Professional approach.
• Able to build strong relationships.

Responsibilities

• Maintain stock processes and train the team on stock handling and safety.
• Minimise stock loss by investigating discrepancies and ensuring accuracy.
• Count deliveries, report discrepancies, and manage replenishment.
• Handle recalls, price changes and stock queries promptly.
• Ensure stock policy compliance across store.
• Manage stock on sales floor, including discounts for damaged goods.
• Keep stock areas tidy and secure; ensure cupboards with locks.
• Prepare and manage stock takes and weekly cycle counts.
• Support shopfloor during peak hours; act as Keyholder when needed.
• Order testers and supply packaging/hygiene/stationery as needed.
• Support store management with Gratis and Grot policy and process.

Skills

Retail experience

Organisational skills

Customer focus

Team player

Communication

Adaptability

KPI awareness

Time management

Relationship building

Professionalism

Job description

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Operations Supervisor Overview

As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, all whilst upholding exceptional store standards. The pace is fast moving and dynamic, which requires high levels of productivity, and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house & on the shop floor.

About You

• Previous experience within retail operations preferred.
• Strong organisational skills and attention to detail.
• Ability to deliver a ‘customer first’ experience.
• Team player with the ability to work alone.
• Always lead by example, focusing on evolving the store opportunities.
• Flexibility to meet rapidly changing priorities and deadlines.
• Able to build strong and effective relationships.
• Excellent communication skills.
• Ability to understand store targets and KPI’S.
• Embraces change.
• Professional approach.
• Excellent planning and time management capabilities.

Role Responsibilities

• Ensure that all stock processes and procedures are maintained within the store. Training the existing team and any new starters to adhere to all stock handling policies, and health & safety policies.
• To work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
• Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
• Ensure all recalls, price changes and stock related queries are dealt with in a timely manner & communicated to the wider team.
• Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
• Stock management on the sales floor including managing the discount process for damaged products.
• Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
• Prepare and manage stock takes and weekly cycle counts.
• Support on the shopfloor during peak business hours and when needed act as a Keyholder.
• Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers are available for customers.
• Supply ordering to included packaging, hygiene, stationery etc.
• Support the Store Management team with Gratis and Grot policy and process.

Our Benefits

• A Competitive salary, reviewed annually
• Generous time off, up to 25 days annually
• Access to an employee discount at Space NK of up to 50% off products, brand dependent
• A range of Health & wellness benefits, with support for physical, mental & financial wellbeing
• Access to training and development opportunities from our education team and brand partners to support your growth and development
• Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
• Refer a friend's bonus scheme.

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.