Supervisor (21 hours)

Space NK; Market Harborough; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Up to 25 days annual leave

Staff discount up to 50%

Health & wellbeing benefits

Training and development

Third-party discounts

Refer a friend bonus

Job summary

Space NK in Market Harborough is seeking a Store Supervisor to help the management team maximise sales and profitability while supporting and developing a high-performing team.

You will drive a customer-first experience, coach staff, review commercial reports, and manage stock and store operations to meet targets. The role requires strong leadership, clear communication, and the ability to adapt to changing priorities in a fast-paced beauty retail environment.

Qualifications

• Deliver a ‘customer first’ experience, coaching and motivating the team.
• Analyse commercial reports to drive business opportunities.
• Identify key performance behaviours and competencies within the team.
• Demonstrate strong communication with colleagues and customers.
• Prioritise and organise tasks effectively; adapt to change.
• Uphold honesty and integrity in working relationships.
• Delegate tasks and follow up to ensure completion.

Responsibilities

• Support the team to deliver a consistent customer-first experience.
• Help exceed sales targets and the company acquisition target for N.dulge.
• Maintain stock file accuracy and follow stock handling policies.
• Communicate sales targets, ATV, AUS and conversion targets daily/weekly/monthly.
• Collaborate with internal/external partners to drive opportunities.
• Identify opportunities to maximise the business.
• Review weekly/monthly/yearly performance via reports.
• Support store recruitment and build diverse teams.
• Create an inclusive, welcoming environment for employees.
• Provide feedback and escalate performance issues to Store/Assistant Manager.
• Coach and develop the team to reach full potential.
• Ensure store is maintained per Company policies.

Skills

Leadership

Customer focus

Communication

Time management

Change management

Job description

If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Supervisor Overview

The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

About You

• Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate their team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Able to delegate tasks and follow up effectively to ensure completion

Role Responsibilities

• Supporting the team to ensure a ‘customer first’ experience is delivered consistently
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Actively identifying innovative opportunities to maximise the business
• Confidently analysing all available business reports to review weekly, monthly and yearly performance
• Supporting the store recruitment process, retaining diverse teams that deliver our ‘customer first’ experience
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
• Coaching and developing the team to achieve their full potential
• Ensuring the store is maintained in line with Company policies and procedures

Our Benefits

• A Competitive salary, reviewed annually
• Generous time off, up to 25 days annually
• Access to an employee discount at Space NK of up to 50% off products, brand dependent
• A range of Health & wellness benefits, with support for physical, mental & financial wellbeing
• Access to training and development opportunities from our education team and brand partners to support your growth and development
• Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
• Refer a friend's bonus scheme.

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.