Operations Supervisor – Bolton Depot

Go North West Limited; Bolton; On-site; GBP 32,000 - 45,000; Full time

Job summary

Go North West Limited in Bolton is seeking an experienced operations supervisor to manage the flow of drivers and vehicles from the depot, ensuring safe, punctual, reliable, and cost-effective delivery of services.

You will oversee day-to-day service planning, monitor punctuality, and support frontline colleagues while maintaining strong communication with the management team. The role emphasizes change management, performance improvement, and compliance with company policies.

Qualifications

• Experience in coordinating drivers and operations.
• Strong written and verbal communication skills.
• Ability to manage and coordinate people and activity to maximise performance.
• GDPR training or awareness will be provided to successful candidate.

Responsibilities

• Forward planning on-the-day service requirements through to end-of-day and future days.
• Monitor and pro-actively manage service punctuality and availability.
• Support driver queries and oversee driver reporting.
• Ensure accurate capture and recording of drivers’ hours, duties, and attendance in the DAS GUI system.
• Maintain accurate records for all aspects of operational standards and performance.
• Deal with telephone queries and support the satisfactory resolution of customer queries.
• Ensure a comprehensive hand-over and coordination across shifts.
• Manage collection of cash from depots in line with procedures.
• Investigate incidents and prepare reports detailing findings and recommendations.
• Work with depot teams to manage vehicle allocation, breakdowns, and changeovers.

Skills

People management

Communication

Problem solving

GDPR awareness

Job description

• Ensure the safe, punctual, reliable, and cost-effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot.
• Identify and resolve day to day operational issues, including with schedules, allocations, vehicle performance and drivers.
• Provide updates and escalating key issues or concerns to the wider management team.
• Engage front line colleagues though effective communication, active listening, and recognition.

JOB DESCRIPTION

• Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence.
• Monitor and pro-actively manage service punctuality and availability, using systems highlighted in the systems matrices.
• Support driver queries in a timely manner and oversee driver reporting.
• Ensure accurate capture and recording of drivers’ hours, duties, and attendance in the DAS GUI system.
• Maintain accurate records for all aspects of operational standards and performance.
• Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance.
• Deal with telephone queries and support the satisfactory resolution of customer queries.
• Ensure a comprehensive hand-over and coordination across shifts.
• Manage the collection of cash from depots in line with company procedures.
• Live input of lost/additional mileage when dealing with unexpected events (for example, breakdowns)
• Ensure depot equipment is logged and maintained and that sufficient stock is available, including ticket machines, driver equipment, cash machines, and ticket rolls etc.
• Carry out investigations of incidents and prepare reports detailing findings and recommendations.
• Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns, and changeovers.
• Ensure an effective working relationship with recognised trade union representatives and officials.
• Other duties commensurate with the role as may be deemed appropriate by the line manager.

PERSON SPECIFICATION

Knowledge and experience requirements

• High motivation to achieve stretching targets concerning service delivery and allocation efficiency.
• Ability to manage and coordinate people and activity to maximise performance.
• Strong written and verbal communication skills.
• Effective listener with the ability to empathise and treat others with respect.
• Ability to use own initiative to resolve issues.
• Computer literate with the willingness to embrace new technology.
• Ability to write reports and emails clearly and precisely.
• Ability to effectively assess situations quickly and to react appropriately when under pressure.
• Excellent knowledge of relevant legislation, regulations, performance indicators and company procedures and agreements relating to service delivery.
• Good knowledge of the local network.
• GDPR training will be provided to the successful candidate.

Behaviour requirements

• Information seeker– regularly assess information and data; looking inside and outside the organisation for ways to improve.
• Ideas generator– value fresh thinking and develop innovative ideas to drive the business forward.
• Flexible thinker– consider business challenges from different perspectives, considering the views of others.
• Effective communicator– communicate with others in clear, concise, and engaging ways, while being unafraid to challenge practices, behaviour, or ways of doing things.
• Collaborative team worker– value others’ contributions, encouraging teamwork and collaboration.
• Active influencer– build long-term relationships to develop mutually beneficial networks.
• People developer– create a learning and development environment where people can fulfil their potential.
• Confidence inspirer– adopt a positive attitude and builds confidence in others.
• Trust builder– achieve results through building relationships based on treating people with respect and dignity.
• Action enabler– make things happen; being accountable for delivering results especially during times of change.
• Continuous improver– look to improve performance through better measurement and evaluation.
• Customer champion– keep the organisation one step ahead of the customer.

Key safety responsibilities

• Acting in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation, as well as any customers, clients, and visitors.
• Ensuring that you and any guests to any company premises understand emergency and evacuation arrangements.
• Ensuring your working environment is maintained in a safe and tidy condition.
• Acting proactively in identifying any unsafe practices or safety risks in the organisation and reporting these through the appropriate channels.
• Ensuring adherence to all relevant company and Go-Ahead group company policies and procedures.

At GNW, we are a Disability Confident employer and are committed to providing reasonable adjustments throughout the recruitment process. If you require any adjustments, please let us know so we can arrange these, where possible.