Operations Supervisor

55 Redefined Ltd; Wakefield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Lead/Supervisor to oversee daily operations and ensure smooth workflows. This hands-on role involves training team members, monitoring performance, and optimizing processes to enhance productivity and safety. You'll play a vital role in a dynamic team focused on delivering exceptional service, especially in handling large items. If you're passionate about operations and enjoy leading teams, this is an exciting opportunity to make a significant impact in a growing sector.

Qualifications

• Advanced proficiency in local language for communication.
• Experience with data analytics to identify problems.

Responsibilities

• Measure and monitor workflows to ensure operational excellence.
• Support and train employees in their daily tasks.

Skills

Data Analytics

MS Office Suite

Stakeholder Management

Operational Experience

Job description

DESCRIPTION

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure -operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life
As an Operations Lead/Supervisor, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You'll escalate any issues you spot to your manager, but sometimes you'll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you'll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we're changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

BASIC QUALIFICATIONS

- Advanced proficiency in local language in both written and verbal communication
- Relevant experience working with data analytics and using these metrics to identify problems
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.

- Experience of stakeholder management including building and maintaining professional relationships
- Experience in an operational environment, such as logistics, retail, hospitality, or customer service

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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