Operations Supervisor

First Bus Central Services; The Thorns; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Mental health support (EAP)

Discounts for travel and everyday buys

Free bus pass after 6 months

Cycle to work

Holiday entitlement

Pension + share purchase scheme

Job summary

First Bus Central Services in Glasgow seeks an Operations Supervisor to manage driver and vehicle flow from the Caledonia depot, ensuring safe, punctual and cost-effective service delivery. You will resolve daily operational issues, oversee schedules, and provide updates to the line manager.

The role demands overseeing shifts, driving performance improvements, and liaison with frontline staff and unions. Full-time position with a focus on operational excellence in a busy depot.

Qualifications

• Previous supervisory experience in bus/transport.
• Excellent computer skills and knowledge of Road Traffic Act.
• Ability to lead and inspire teams and to drive operational best practice.
• Strong planning and prioritising abilities.
• Customer-focused approach.

Responsibilities

• Forward plan on-the-day service requirements to end-of-day and future days.
• Monitor service punctuality and availability in a smaller depot.
• Support driver queries and oversee driver reporting.
• Record drivers' hours, duties and attendance in the DAS GUI.
• Maintain records of operational standards and performance.
• Analyse information to drive continuous improvement of service.
• Ensure drivers' vehicle allocations and on-time departure.
• Deal with customer queries and hand over across shifts.
• Coordinate with depot engineering and trade union representatives.
• Comply with requisition to pay procedures.

Skills

Supervisory experience

Excellent computer skills

Road Traffic Act knowledge

Employment legislation knowledge

Lead and inspire others

Planning & prioritising

Tools

DAS GUI system

Job description

About First Bus

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

We have a fantastic opportunity for an Operations Supervisor to join our Caledonia depot in Glasgow. This is a full time permanent position. The successful candidate will ensure the provision of a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of the depot, along route and back into the depot within the operational excellence framework. You will also be required to Identify and resolve day to day operational issues, which include schedules, allocations, vehicle performance and driver queries, while engaging with front line colleagues and provide updates and escalated key issues or concerns to the line manager.

Key accountabilities

• Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
• In a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
• Support driver queries in a timely manner and oversee driver reporting
• Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system
• Maintain accurate records for all aspects of operational standards and performance
• Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
• Ensure drivers are allocated the correct vehicle and leave the depot on time
• Deal with telephone queries and support the satisfactory resolution of customer queries
• Ensure a comprehensive hand-over and coordination across shifts
• Manage the collection of cash from depots in line with company procedures
• Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns)
• Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
• Carry out investigations of incidents and prepare reports detailing findings and recommendations
• Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers
• Ensure an effective working relationship with recognised trade union representatives and officials
• Comply with requisition to pay procedures and delegated authorities
• Other duties commensurate with the role as may be deemed appropriate by the line manager

Skills/Experience

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills Professional knowledge of Road Traffic Act and Employment legislation Ability to lead and inspire people to seek and follow operational best practice. Knowledge of employment legislation Excellent planning and prioritising Self motivated with a positive approach to change Customer focus

Rewards

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise.
• Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• Up to 25 days holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all. We are always looking for skilled and talented people to join us across our sixty plus depots from Aberdeen to Truro. It takes a dedicated team of specialists and professionals over just about every type of role you can think of to keep us on the road and creating amazing passenger journeys. We’ve embarked on a journey of major transformation – to make sure we put our people and customers first. Our people are the beating heart of First Bus. Without them, there would be no drivers to take customers to where they need to go and no engineers to keep our buses safely on the road. Our transformation programme is designed to reshape our business to meet tomorrow’s travel needs.