Operations Supervisor

rag & bone, Inc.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

rag & bone, Inc. is seeking an Operations Supervisor to ensure smooth store operations and an exceptional customer experience. You will support management direction, enforce policies, and coordinate daily tasks on a flex schedule to meet business needs.

You will oversee inventory, maintenance, IT systems, and communications, partnering with store leadership to drive brand standards and efficient processes. The role emphasizes leadership, accountability, and a proactive approach to problem

Qualifications

• 2-4 years of retail experience in an operations or management role.
• Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend.
• Availability to work per the needs of the business.

Responsibilities

• Maintain Operational Excellence: Ensure store adherence to P & P and maintain knowledge of all P & P.
• Inventory Management: Supervise receiving/transfer/RTV, maximize storage, bi-annual inventory, cycle counts, manage discrepancies.
• Maintenance: Ensure assets are well represented and maintained per brand standards, coordinate maintenance issues.
• Communications: Disseminate corporate communications to the store team and communicate operational initiatives.
• IT Systems: Serve as store expert in core systems, educate staff on POS, troubleshoot with IT.

Skills

Authentic

Compassion

Customer Focus

Integrity and Trust

Interpersonal Savvy

Listening

Motivating Others

Decision Quality

Planning

Process Management

Time Management

Drive for Results

Business Acumen

Job description

Overview

The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. This individual is responsible for supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization. Operations Supervisors are scheduled to a flex schedule and hours are given based on the needs of the business.

Core Competencies

Personal and Interpersonal Skills

• Authentic
• Compassion and Understanding Others
• Composure
• Customer Focus
• Ethics and Values
• Integrity and Trust
• Interpersonal Savvy
• Listening
• Motivating Others
• Peer Relationships
• Relationship with Mentor/Manager
• Self-Knowledge

Strategic Skills

• Business Acumen
• Decision Quality
• Functional/Technical Skills
• Solution Oriented Operating Skills
• Delegation
• Planning
• Process Management
• Time Management Energy and Drive
• Drive for Results

Key Roles and Responsibilities

Maintain Operational Excellence

• Policy and Procedure (P & P)
  • Ensure store adherence to company P & P
  • Maintain a high level of knowledge and understanding of all P & P
• Inventory Management
  • Supervise the receiving/transfer/rtv processes
  • Ensure maximization of storage and capacity in all product/supply categories
  • Partner with store management team to facilitate the bi-annual inventory take process
  • Execute corporately directed cycle counts
  • Actively manage inventory discrepancies
  • Contribute to the achievement of low inventory shrink by ensuring consistent execution at all inventory touch points (receiving/transfers/rtv/sales)
• Maintenance
  • Ensure all company assets are well represented and are maintained in accordance with brand standards
  • Ensure timely and consistent communication and follow up for all store maintenance issues
• Communications
  • Responsible for disseminating corporate communication to the store team
  • Communicate operational initiatives and procedures to store team
• IT Systems
  • Serve as store expert in core operational systems
  • Educate store staff on POS and core operational systems
  • Troubleshoot technology issues in partnership with corporate IT team.

Leadership

• Generate and execute on new ideas to set our brand apart and ensure we operate at best in class status
• Lead store team to flawlessly execute company operations
• Model behavior which exhibits rag and bone’s core values
• Appropriately manage conflict
• Provide training and direction to direct reports, peers, and management

Customer/Brand Experience

• Partner with store management to ensure positive brand representation as portrayed through product, store maintenance, and customer service
• Support a best in class level of customer service through extensive product knowledge and operational ownership
• Partner with store management to resolve customer service issues
• Manage customer repairs, dry-cleaning, and alterations programs
• Maintain a one company/one experience perspective in all customer service interactions
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions

Personal Excellence

• Consistently act within the core values of rag and bone
• Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers

Experience

• 2-4 years of retail experience in an operations or management role.
• Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend.
• Availability to work per the needs of the business.