Operations Supervisor

FedEx; Belfast City District; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Training and development

On-the-job learning

Tuition assistance for permanent roles

Employee assistance program

Employee reduced-rate shipping

Great career opportunities

Diversity & Inclusion

Job summary

GBJ FedEx Express UK Transportation Limited is seeking an Operations Supervisor to lead a shift of operatives and drivers, ensuring targets are met and customer service remains high.

You will supervise a busy freight processing team, promote a fair and safe working environment, and drive improvements in service levels and team performance. This role offers training and progression within FedEx.

Qualifications

• Experience in managing a shift and team in a busy freight processing environment is desirable.
• Ability to manage own and teams time effectively with attention to detail.
• Be energetic and enthusiastic; have a strong customer focus and good communication skills.

Responsibilities

• Supervise a team of operatives and drivers.
• Motivate team and ensure fair, consistent treatment.
• Plan and take action to meet service level targets.
• Educate the team on business goals and service objectives.

Skills

Shift management

Team leadership

Customer focus

Communication skills

Job description

Company: GBJ FedEx Express UK Transportation Limited

Address: 14 Belfast Road

Scheduled Weekly Hours: 40

Worker Type: Regular

Posting Start Date: 4-Aug-2026

Posting Close Date: 3-Sept-2026

Job Family: FXE-EU: Operations Supervisor (ID)

Position Summary:

We have an exciting opportunity for you to join our team as an Operations Supervisor.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Working hours:

40 hours per week

Shift pattern:

to be confirmed

Salary:

£14.63 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

What you will be doing:

• Supervising a team of operatives and drivers
• Making sure all team members are motivated and treated fairly and consistently
• Planning and taking action to achieve service levels targets
• Educating your team on business goals and service objectives
• Making sure your team follows safe, secure and operationally compliant working practices during the shift

What do you bring with you:

• Experience in managing a shift and team in a busy freight processing environment is desirable
• Ability to manage own and teams time effectively with attention to detail
• Be energetic and enthusiastic
• Have a strong customer focus
• Have good communication skills

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity, and inclusion happens because we do it together.

FedEx in the UK is Disability Confident 'Committed'.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.