Operations Supervisor

OCS; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

OCS UK & Ireland is seeking an Operations Supervisor to oversee soft and hard services across multiple sites in the East of England. This mobile role requires hands-on leadership of facilities such as cleaning, reception, security, catering and meeting room services, ensuring a professional, safe and welcoming environment for staff and visitors.

You will supervise front-of-house teams, coordinate contractors, deliver staff training, manage incidents and ensure compliance with health and safety

Qualifications

• Experience in facilities or workplace services.
• Strong leadership and team coordination.
• Excellent customer service and stakeholder management.
• High attention to detail in presentation and cleanliness.
• Ability to manage multiple contractors and service streams.
• Good communication and problem-solving skills.
• Familiarity with office systems (booking tools, helpdesk).

Responsibilities

• Oversee daily soft/hard services operations including Front of house and contractors.
• Ensure office areas, meeting rooms, and communal spaces are maintained to a high corporate standard.
• Supervise reception and front-of-house teams to deliver a professional client-facing experience.
• Deliver and maintain staff training in line with company policy.
• Ensure staff eLearning is up to date and completed.
• Coordinate meeting room setups, events, and hospitality services.
• Manage external vendors and contractors, ensuring SLA and KPI compliance.
• Conduct routine inspections of cleanliness, presentation, and service quality.
• Handle employee and client service requests, feedback, and complaints promptly.
• Ensure compliance with workplace health, safety, and hygiene standards.
• Monitor stock levels of office consumables (e.g., refreshments, cleaning supplies).
• Support space planning activities such as desk moves and office reconfigurations.
• Maintain accurate records, reports, and service logs.
• Managing staff holidays RTW, arranging sick cover Holiday cover were needed.
• Cover front of house duties when needed.

Skills

Leadership

Customer Service

Attention to Detail

Contractor Management

Communication

Office Systems

Tools

Room Booking Tools

Helpdesk Systems

Microsoft Office

Job description

About The Role:

Days of Working: Mon day to Friday - 08:00 to 16:30

This is a mobile role covering the East of England.

Role Overview:

The Operations Supervisor is a mobile worker position responsible for delivering high-quality workplace services within the Cadent portfolio on a number of sites. This includes managing cleaning, reception, security, contractors, catering, and meeting room services to ensure a professional, safe, and welcoming experience for employees and visitors.

What You’ll do:

• Oversee daily soft/ hard services operations including Front of house and contractors
• Ensure office areas, meeting rooms, and communal spaces are maintained to a high corporate standard
• Supervise reception and front-of-house teams to deliver a professional client-facing experience
• Deliver and maintain all staff training in line with company policy
• Ensure staff eLearning is up to date and completed
• Coordinate meeting room setups, events, and hospitality services
• Manage external vendors and contractors, ensuring SLA and KPI compliance
• Conduct routine inspections of cleanliness, presentation, and service quality
• Handle employee and client service requests, feedback, and complaints promptly
• Ensure compliance with workplace health, safety, and hygiene standards
• Monitor stock levels of office consumables (e.g., refreshments, cleaning supplies)
• Support space planning activities such as desk moves and office reconfigurations
• Maintain accurate records, reports, and service logs
• Managing staff holidays RTW, arranging sick cover Holiday cover were needed
• Cover front of house duties when needed
• Dealing with day-to-day request of stake holders
• Be familiar with internal applications – Safety Culture. Kalidus, Intelex for the completion of audits and staff appraisals.
• Take ownership of incident control packs for each site within the region (e.g.. fire evac plans disaster recovery plans)
• Flexible working times when required
• Site based only
• Cover cleaning on site when necessary
• Follow any reasonable request by the Regional Manager

Who you’ll be:

Skills And Qualifications

• Experience in facilities or workplace services
• Strong leadership and team coordination skills
• Excellent customer service and stakeholder management abilities
• High attention to detail, especially in presentation and cleanliness
• Ability to manage multiple contractors and service streams
• Good communication and problem-solving skills
• Familiarity with office systems (room booking tools, helpdesk systems, etc.)

Education And Experience

• Familiar with Microsoft office based programs
• Typically 2-5+ years of experience in soft services or workplace operations

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks : With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.