Operations Specialist, UK New

GuestReady; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic and innovative company as an Operations Specialist in London, where you will enhance guest experiences and streamline operations in the short-term rental industry. This role offers a unique opportunity to thrive in a fast-paced environment, tackling challenges with a proactive mindset while ensuring top-notch service for guests and property owners alike. Collaborate with a supportive team and contribute to meaningful projects that directly impact the success of the company. If you are passionate about hospitality and looking to grow your career, this position is perfect for you.

Benefits

Travel Vouchers

Learning and Development Credits

Career Advancement Opportunities

Supportive Team Environment

Qualifications

• 2+ years in operations, hospitality, or property management.
• Proactive thinker with excellent attention to detail.

Responsibilities

• Manage operations, ensuring guest and owner satisfaction.
• Coordinate with contractors and maintain quality assurance.

Skills

Problem-Solving

Customer Service

Organizational Skills

Attention to Detail

Communication Skills

Education

Experience in Hospitality or Related Field

Tools

Booking Platforms

Operational Software

Job description

About Us

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

About the Role:
Are you passionate about creating exceptional guest experiences and ensuring operational excellence? Join our dynamic and growing Operations Team as an Operations Specialist in the heart of London! This is your chance to be at the forefront of an Short-Lets industry, working in a fast-paced environment where every day is different, and your contributions truly matter.

This role is perfect for someone who thrives on problem-solving, loves improving processes, and takes pride in delivering top-notch service every time. You'll play a pivotal role in ensuring our properties are run smoothly, guests are delighted, and owners are confident in our expertise. Plus, you’ll work closely with a supportive team, reporting directly to the Head of Operations, with opportunities to grow and make a real impact.

Key Responsibilities

• Operational Management: Take charge of troubleshooting and resolving challenges swiftly, always aiming to balance costs while ensuring guest and owner satisfaction. Streamline daily workflows and find opportunities to improve and evolve operations.
• Guest and Owner Support: Be the friendly and reliable point of contact for guests and owners, handling inquiries and resolving concerns with professionalism and care. Work collaboratively with the team to ensure a seamless and positive experience for all.
• Quality Assurance: Regularly visit properties to ensure they meet the highest standards of cleanliness and maintenance. Take guest feedback to heart and work with contractors to ensure everything runs smoothly and to spec.
• Contractor Coordination: Build strong relationships with contractors, ensuring tasks are completed efficiently. Keep a sharp eye on invoices and payments to maintain accuracy and timeliness.
• Data and Insights: Keep detailed records of interactions and operational activities, turning them into valuable insights and reports to inform smart decision-making.

What We’re Looking For

• Problem-Solving Mindset: A proactive thinker with excellent attention to detail and a knack for resolving challenges.
• Customer-Centric Approach: Outstanding communication skills and a passion for delivering exceptional service.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and stay on top of a dynamic workload.
• Industry Knowledge: Background in operations, hospitality, or property management is a strong advantage.
• Tech Proficiency: Comfortable using booking platforms and operational software to streamline processes.
• Team-Oriented: A collaborative team player who can also thrive independently when needed.
• Experience: At least 2 years in a similar role, ideally within the hospitality industry or a related field.
• Weekend Availability: Flexibility to work weekends as part of a rotating schedule.

What We Offer

• A Thriving Workplace: Join a dynamic, supportive team where your ideas are valued, and your contributions make a real impact.
• Growth Opportunities: Unlock your potential with clear pathways for career advancement and professional development.
• Meaningful Work: Be part of a key area in our portfolio, where your efforts directly influence success and innovation.
• Exclusive Perks: Enjoy travel vouchers and credits to explore, relax, or treat yourself.
• Invest in Yourself: Take advantage of learning and development credits to sharpen your skills and fuel your professional growth.

We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.