Operations Specialist - EU Customs Brokerage, EU Global Logistics (AGL)

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in global logistics is seeking an Operations Specialist to join their Customs Brokerage and Trade Compliance team. This role involves managing customs operations, ensuring compliance, and collaborating with internal and external stakeholders to optimize processes. Ideal candidates will have a strong background in logistics, analytical skills, and a Bachelor's degree.

Qualifications

• Exposure to international trade compliance or operations risk management.
• Proven experience in logistics and supplier management.
• Strong analytical skills with proficiency in data analysis.

Responsibilities

• Manage the performance of multiple Customs Brokers.
• Ensure compliance with trade regulations and policies.
• Lead Weekly and Quarterly Business Reviews with Brokers.

Skills

Analytical skills

Data analysis

Communication

Education

Bachelor's Degree or higher

Tools

MS Excel

SQL

Job description

DESCRIPTION

Does the international trade environment for e-commerce interest you?
Do you want to learn and grow with a team that delivers parcels to 190+ countries worldwide from the EU?

We are the Amazon Worldwide Fulfillment (Global Logistics) team in Europe and are looking for an Operations Specialist to join our Customs Brokerage and Trade Compliance team. As part of the Worldwide Fulfillment team, your role is pivotal in pioneering new ways of thinking, designing, and delivering innovative solutions impacting customers across the world.

As an Operations Specialist in the EU Customs and Trade Compliance org, you will lead customs brokerage operations and cross-border compliance, working with both internal Amazon teams and external Customs Brokers. You will manage cross-border Customs operations and independently lead programs to improve trade compliance in our cross-border exports network.

Key job responsibilities

1. Manage the day-to-day performance (on-time performance, defect rate, cost per unit) of multiple Customs Brokers.
2. Ensure Brokers perform to the agreed operating standards and that volumes are allocated according to the commercial agreement.
3. Ensure that Brokers and the cross-border network are fully compliant with external and internal trade regulations and policies.
4. Lead Weekly Business Reviews (WBRs) with Brokers to address performance issues and Quarterly Business Reviews (QBRs) involving senior management to discuss strategic initiatives.
5. Identify at-risk operations and develop/execute contingency plans to minimize service failures.
6. Work closely with internal stakeholders to troubleshoot defects and optimize processes.
7. Collaborate with Brokers to develop plans for Peak periods and provide on-site support as needed.
8. Support operational onboarding of new Brokers and product launches that add value for customers and Amazon.
9. Travel within the EU/UK will be required at least twice a year.

A day in the life

As an Operations Specialist, you will lead customs brokerage operations and cross-border compliance, managing cross-border Customs operations and leading programs to enhance trade compliance in our exports network.

About the team

The Amazon Worldwide Fulfillment (EU Global Logistics) team innovates, builds, and operates cross-border e-commerce shipping, fulfillment, and customs capabilities to enable global growth. We manage Amazon's global delivery across 200+ countries, serving diverse customer needs.

Cross-border B2C is central to Amazon's international consumer business, serving customers across 190+ countries. Our team impacts millions of customers worldwide. We foster a startup culture focused on innovation, ownership, and experimentation, aiming to be reliable, trustworthy, and long-term thinkers for our customers and business.

BASIC QUALIFICATIONS

• Exposure to or basic experience in international trade compliance or operations risk management.
• Completed Bachelor's Degree or higher.
• Proven experience in logistics and supplier management with a track record of delivering high-quality results.
• Fundamental knowledge of international logistics and trade.
• Strong analytical skills with proficiency in data analysis and reporting (MS Excel, SQL).
• Excellent written and verbal English communication skills.

PREFERRED QUALIFICATIONS

• Project Management Professional (PMP) or equivalent certification.
• Experience with technology, lean principles, or Six Sigma methodologies.
• Master's degree or equivalent.
• Fluency in other EU languages (French or German).
• Ability to navigate ambiguities, conflicting priorities, and multicultural environments.

Amazon is an equal opportunities employer. We believe that a diverse workforce is key to our success. Recruitment decisions are based on experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and data security is a priority. Please see our Privacy Notice (https://www.amazon.jobs/en/privacy_page) for more details.

We do not discriminate based on veteran status, disability, or other protected statuses. Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, visit https://amazon.jobs/content/en/how-we-hire/accommodations for more info. If your country/region isn't listed, contact your Recruiting Partner.