Operations Shift Manager in Castle Donington, Leicestershire

Energy Jobline CVL; Hemington; On-site; GBP 28,000 - 38,000; Full time

Job summary

Freightserve recruitment is seeking an Operations Shift Manager for a well-established freight company based in the East Midlands. The role covers coordinating warehouse operations, liaising with departments, and ensuring efficient shipping processes.

You will monitor performance, handle customer communications, investigate incidents via CCTV, and support audits and HS/DG compliance while mentoring supervisors on safety and procedures.

Qualifications

• Relevant experience in warehouse or logistics operations preferred.
• Ability to liaise with multiple departments to resolve issues.
• Willingness to work rotating shifts and physical workloads.

Responsibilities

• Coordinate collections and deliveries as required.
• Monitor warehouse operations and ensure accuracy in data entry in IT systems.
• Liaise with other departments to solve problem shipments.
• Investigate missing, late, and damaged parcels using CCTV analysis.
• Ensure correct scans and carrier labels are produced for shipments.
• Support H&S and DG compliance and assist with audits.
• Mentor Supervisors on compliance matters.

Skills

Communication

Problem solving

Team leadership

Customer service

Tools

IT systems

Job description

Freightserve recruitment are looking for a Operations Shift Manager for a well-established Freight Company. The company is based in the East Midlands area.

Job description

• Liaise with other departments to solve problem shipments.
• Arrange collections and deliveries where required.
• Monitor warehouse Operations.
• Operating IT-systems - as required.
• Answering and returning customer emails and calls in a timely manner and to agreed standards.
• Be polite and always respond positively to customers/colleagues.
• Investigating missing, late, and damaged parcels with analysing CCTV footage.
• Entering data accurately and efficiently in a timely manner.
• Building cardboard containers and pallets, using shrink wrap.
• Using pallet trucks cages and transferring parcels and pallets between warehouses
• Creating container labels.
• Ensure correct scans are applied to both shipments and containers.
• Picking & Packing orders and processing through IT systems.
• Assisting with stock takes.
• Operating IT-systems.
• Producing accurate carrier labels for all shipments.
• Making sure that the correct shipping information is attached to all parcelsWork includes regular light,medium and occasional heavy manual lifting and handling.
• Becoming the main point of contact for all compliance related matters such as Security, H&S, DG limited to what actually is processed in the MW
• Completing regular audits, reporting findings and follow up with solutions
• Supporting the administration of H&S and calibration checks (this is only for the Main Operations areas)
• Mentoring Supervisors, Team Leaders on compliance matters
• Coordinate procedures with regards to security protocols.
• Enforce and monitor DG compliance, Health & Safety rules and regulations.
• Review reports on incidents and breaches, investigate and resolve issues
• Understand, support and complete staff vetting procedure.
• Check shipping paperwork is correct before lodging.
• Enforce and monitor DFT rules and regulations.

Shifts

• Shift 11:30 – 20:00
• Shift :13:30 - 22:00
• Shift 18:00 – 02:30
• Shift 19:30 – 08:00