Operations Risk & Control Leader

Mastercard; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Mastercard vocalink operates in a high‑function risk team environment, overseeing operational risk management across Vocalink’s Operations and Technology. The role ensures robust, secure and seamless risk practices for UK payments services used by millions daily.

The Manager, Operations Risk and Control Management drives risk awareness, supports risk transformation, and partners with senior stakeholders to embed governance across 1LOD and 2LOD.

Qualifications

• Experience implementing security standards such as ISO27001 and ISO22301.
• Experience managing or participating in RCSA processes in financial services, IT or payments contexts.
• Experience working in 1st/2nd line risk or 3rd line Internal Audit in financial services.
• Experience in Technology, Cyber Security, or Operational Resilience disciplines.
• Experience applying operational risk frameworks and using GRC solutions.
• Experience leading cross-functional risk initiatives.
• Experience delivering presentations to diverse stakeholders.

Responsibilities

• Advise 1LOD on operational risk practices and day-to-day activity changes.
• Monitor compliance with risk polices and support 1LOD risk changes.
• Consolidate risk information for governance forums and 2LOD.
• Provide risk advice leveraging policies and industry best practices.
• Support development/implementation of risk management procedures for 1LOD.
• Assist risk assurance activities with required information and explanations.
• Support senior team members with ad hoc risk assessments and root cause analyses.
• Support formal risk governance committees and cross-functional forums.
• Foster collaborative relationships with stakeholders at all levels.

Skills

Communication skills

Attention to detail

Problem solving

MS Word

Excel

PowerPoint

PowerBI

Tableau

Domo

Access

SQL basics

Tools

PowerBI

Tableau

Domo

Access

SQL

Job description

Mastercard vocalink operates in a high‑function risk team environment, overseeing operational risk management across Vocalink’s Operations and Technology. The role ensures robust, secure and seamless risk practices for UK payments services used by millions daily.

The Manager, Operations Risk and Control Management drives risk awareness, supports risk transformation, and partners with senior stakeholders to embed governance across 1LOD and 2LOD.