Senior Analyst, Controls & Issues Advisory

Mastercard; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading financial services company is seeking a Senior Analyst in Controls & Issues Advisory. This role supports compliance processes and addresses control weaknesses at Vocalink Limited. Responsibilities include analyzing controls, implementing management policies, and collaborating with stakeholders. Candidates should have experience in operational risk management, strong analytical skills, and be able to navigate high-pressure situations. This full-time position is based in Greater London, ideal for those looking to advance within a dynamic environment.

Qualifications

• Experience working in operational risk controls and issues management.
• Experience in financial services or IT context.
• Strong analytical, reporting, and presentation skills.

Responsibilities

• Analyse existing controls and identify control gaps.
• Support implementation of control management policies.
• Assist with control effectiveness assessments.
• Analyse and support remediation of control deficiencies.
• Promote collaborative working relationships with stakeholders.

Skills

Understanding of internal controls framework principles

Operational risk management principles

Support RCSA processes

Analytical skills

Effective communication

Presentation skills

Ability to work under pressure

Ability to prioritize workload

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Analyst, Controls & Issues Advisory

Overview

The Senior Analyst, Controls and Issues Advisory within the newly formed Controls Office supports the processes to ensure Vocalink Limited’s operations are compliant with policies, procedures and regulations, while also identifying and addressing any control weakness or issues. This involves analysing and supporting the implementation of controls, monitoring their effectiveness and providing recommendations for improvement. The team is dedicated to ensuring that Vocalink’s services remains robust, secure, and seamless for 60+million citizens every day – in numbers, that is 11 billion transactions every year with a value of over £6 trillion. We are seeking a talented risk and controls practitioner to support the continuous improvement of controls robustness and to assist in the delivery of actions that are required to remediate identified issues. The Vocalink Senior Analyst, Controls and Issues Advisory reports to the Director, Controls & Issues Advisory at Vocalink Limited.

Responsibilities

• Analyse existing controls, support in the identification of control gaps and provide controls and issues assistance to 1LOD functions in line with Vocalink Limited’s Enterprise Risk Management Framework
• Support the implementation of applicable procedures to enable effective 1LOD adoption of Vocalink’s control and Issue management policies and processes
• Assist in the management and maintenance of the Controls Library (L1-L3)
• Analyse proposed new controls or changes to existing controls in line with agreed processes and provide a view on the appropriateness of the proposals
• Assist with the completion of control effectiveness assessments
• Analyse and support the remediation of control deficiencies and provide issues triage and submission validation
• Undertake analysis of the control environment and make improvement recommendations
• Promote collaborative working relationships with stakeholders across the organisation
• Present and engage effectively with colleagues across Vocalink and Mastercard

Knowledge, Skills & Experience

• Understanding of internal controls framework principles
• Understanding of key operational risk management principles and approaches
• Experience of working in or advising functions on operational risk controls and issues management
• Experience in supporting Risk and Controls Self-Assessment (RCSA) processes, ideally in a banking, financial services, IT or payments context.
• Understanding of key operational resilience principles.
• Experience of working in 1st or 2nd line risk teams or within 3rd line Internal Audit functions within a financial services environment
• Experience in supporting the application of operational risk frameworks and understanding of risk assessment methodologies
• Ability to communicate effectively with stakeholders across the organisation (both written and oral)
• Strong analytical, reporting and presentation skills
• Ability to remain calm and focused when working under pressure
• Ability to prioritise workload to suit business needs

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Financial Services, IT Services and IT Consulting, and Technology, Information and Internet