Operations Resource & Planning Coordinator

QUINTESSENTIAL BRANDS UK GROUP LTD; Merthyr Tydfil; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marshall Land Systems is seeking an Operations Resource Co-ordinator to support the UK Operations team. You will help onboarding, planning, compliance, allocation of production resource personnel, working closely with production managers to meet deadlines and optimise capacity.

The role collaborates with HR, QHSE, Finance and IT to ensure processes are followed, and you will manage time booking, attendance, and reporting, contributing to operational readiness and cost control.

Qualifications

• Experience in operations coordination or HR support.
• Strong coordination and data management skills.
• Ability to build relationships with multiple stakeholders.

Responsibilities

• Act as a key operational partner to Heads of Operations and Production Managers, providing support across workforce planning, reporting, and operational readiness.
• Identify future operational and workforce needs in collaboration with senior operations leadership.
• Own and continuously improve the onboarding and induction process for Operations personnel, ensuring consistency, compliance, and a positive employee experience.
• Contribute to the recruitment process in partnership with HR, including workforce planning, skills assessment requirements, and succession planning.
• Ensure all relevant skills assessments are in place to support hiring, development and succession activities.
• Manage processes relating to time booking, clocking, and attendance, resolving escalated issues and ensuring data accuracy.
• Ensure compliance with legislative and regulatory requirements, including Health & Safety.
• Coordinate training programmes, working with internal and external providers to ensure efficient delivery.
• Support accurate recording of operational data across relevant systems.
• Oversee the production of standard and ad-hoc management reports to support operational and financial decision-making.
• Oversee regular reporting, including daily clocking reports and weekly clocked vs. booked analysis, ensuring discrepancies are identified and resolved.
• Provide production resource data and insights for team meetings and planning activities.
• Support Production Managers with the setup and governance of SharePoint workspaces, ensuring compliance with BMS document requirements.
• Oversee coordination and administration of business travel for the operations team, liaising with internal and external partners.
• Self-motivated, positive attitude and confident in taking accountability of situations and tasks
• Confident and diplomatic with an ability to create and foster working relationships internally and with customers at all levels of the business
• Fully competent communicator (verbal & written briefs/reports/presentations) both internally and externally to management, customer and suppliers
• Organised with strong attention to detail
• Advanced computer literacy and broad experience in the use of office systems, equipment, processes and extensive knowledge across a range of internal IT systems
• Appreciation of budget control and cost centres
• Awareness of relevant regulatory and H&S policies
• Individual needs to be a self-starter and have the ability to tackle difficult problems and see them through to the end
• Experience of managing conflicting priorities
• Working with broad range of stakeholders
• IT experience with reporting

Job description

Marshall Land Systems is seeking an Operations Resource Co-ordinator to support the UK Operations team. You will help onboarding, planning, compliance, allocation of production resource personnel, working closely with production managers to meet deadlines and optimise capacity.

The role collaborates with HR, QHSE, Finance and IT to ensure processes are followed, and you will manage time booking, attendance, and reporting, contributing to operational readiness and cost control.