Operations Quality Manager

CMR Surgical; Ely; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Bonus

Pension

Healthcare

Parental leave

Job summary

CMR Surgical in the United Kingdom is seeking an experienced Head of Operations Quality to lead quality, safety and regulatory compliance across the supply chain, manufacturing, and service. You will develop the team, strengthen prevention and drive CAPA with evidence-based decisions.

The role requires hands-on leadership, risk management, calibration controls and traceability, and collaboration with Operations Engineering and Regulatory to ensure compliant production and ongoing improvements.

Qualifications

• Leadership experience in team management, change, cross-training and development.
• Experience developing cross-functional problem management systems and root-cause investigations.
• Inspection, measurement equipment and statistical expertise.
• Strong communication, relationships and influence with colleagues, suppliers and customers; cross-team project delivery.
• Commercial awareness and budget management.
• Lean Six Sigma and ISO 13485 auditing qualifications.

Responsibilities

• Lead Operations Quality to meet quality, safety and regulatory requirements and develop the team.
• Lead inspection, assurance and nonconformance across supply chain, manufacturing, test, logistics, repair and service with QMS responsibilities.
• Manage lifecycle nonconformance, product-issue and material review processes, with CAPA and root-cause analysis.
• Partner with Operations Engineering, Production and Repair on risk management and process controls.
• Maintain QMS controls, audit readiness, change control and data integrity, with trained staff evidence.
• Escalate risks within delegated Quality authority and coordinate with Regulatory and Corporate Quality.

Skills

Leadership experience

Quality management

Inspection equipment

Statistics

Cross-functional collaboration

Budget management

Lean Six Sigma & ISO 13485 auditing

Tools

Calibration equipment

Job description

About CMR Surgical

At CMR Surgical, we’re revolutionising the future of minimal access surgery with Versius, our next‑generation surgical robotic system. We’re growing fast, and we’re on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems.

Our values—Ambitious, Humble, People‑Focused, and Fair & Responsible define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose‑driven company with bold ambitions, now is the time to join us.

CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world‑class medical devices company is underpinned by the ground‑breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

About the Role

Reporting to the General Manager - Operations, you’ll lead Operations Quality to meet quality, safety and regulatory requirements, develop the team, strengthen prevention, improve conformity and reliability, and reduce quality costs.

Lead inspection, assurance and nonconformance across supply chain, manufacturing, test, logistics, repair and service within agreed QMS responsibilities, combining hands‑on leadership, delegation, evidence‑based decisions and timely risk escalation.

Responsibilities

• Lead and develop Operations Quality, aligning accountability, resources and capability with business objectives and quality standards.
• Lead incoming, in-process, final inspection and release against approved criteria, quality standards and regulatory requirements, overseeing risk‑based processes with competent, authorised staff and maintaining equipment calibration, verification and traceability.
• Lead lifecycle nonconformance, product‑issue and material review processes, ensuring containment, investigation, risk assessment and disposition, driving timely, accountable root‑cause analysis and effective corrective and preventive actions (CAPA), challenging recurring issues.
• Partner with Operations Engineering, Production and Repair on risk management, process controls and improvement, providing quality oversight and approval, maintaining controlled and validated production processes, equipment and software before new or modified products and processes enter production or service.
• Maintain operational Quality Management System (QMS) controls that meet applicable standards and regulatory requirements, leading audit and inspection readiness, supporting audits and prompt resolution of findings, overseeing records, document and change control, traceability and data integrity, and ensuring Operations staff are trained and competent with evidence of training effectiveness.
• Hold product and escalate risks within delegated Quality authority, partnering with Operations, Corporate Quality and Regulatory within agreed limits.

About you

To be successful in this role, you’ll need to have/be:

• Leadership training and experience in team management, change, cross‑training and development.
• Experience developing cross‑functional problem management systems, root‑cause investigations and lasting solutions.
• Inspection, measurement equipment and statistical expertise.
• Strong communication, relationships and influence with colleagues, suppliers and customers; cross‑team project delivery.
• Commercial awareness and budget management.
• Hands‑on and adaptable approach with continuous improvement qualifications (e.g. Lean Six Sigma) and ISO 13485 auditing qualifications.

Why Join Us?

We offer a competitive salary and a great benefits package including a bonus, pension, healthcare and enhanced global parental leave pay.

This role requires candidates to have eligibility to work within the UK.