Operations Performance Lead

BOLT6; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Health and wellbeing stipend

Ownership and autonomy of your work

Shape operational standards in a fast‑

Job summary

Bolt6 is expanding its insights-driven operations team and seeks a senior specialist to elevate training and performance across our live broadcast and sports-technology platform. You will design onboarding, technical and advanced training, and partner with engineers during events to implement improvements.

You will lead readiness for new sports, workflows and technologies, coach operators, and shape a culture of high standards.

Qualifications

• Extensive experience operating complex technical broadcast, live production or sports technology systems under pressure.
• Deep technical understanding of live operations and the ability to troubleshoot complex issues confidently.
• Exceptional communication and coaching skills.
• A proactive mindset - you don't wait to be asked. You identify opportunities, create plans and execute them.

Responsibilities

• Own operational performance by continuously assessing capability and implementing initiatives to raise performance across sports.
• Design and deliver onboarding, technical and advanced training programmes from classrooms to practical simulations.
• Prepare teams for the future with readiness programmes for new sports, products and workflows.
• Coach and develop operators, providing feedback and personalised development plans.
• Drive continuous improvement by analyzing incidents and trends to improve processes and training.
• Champion high standards by fostering a culture of accountability and continual learning.
• Recruitment strategy development to align future pipeline with current workforce capability.

Skills

Operational excellence

Training design

Coaching and development

Live broadcast operations

Technical troubleshooting

Strong communication

Recruitment strategy

Project management

Tools

Broadcast hardware

Real-time graphics systems

Production workflows

Job description

We’re building the future of sport. Bolt6 is a sports technology company at the forefront of visual innovation - from real-time tracking and data overlays, to immersive broadcast graphics and AR experiences. We work across tennis, golf, motorsport, volleyball, and more; partnering with rights holders and broadcasters to elevate how sport is seen, understood, and enjoyed.

What You'll Do

As Bolt6 continues to grow across new sports and technologies, we need someone obsessed with operational excellence.

This isn't a traditional training role. You'll be responsible for continually raising the bar across our operations team - delivering training on our ever-evolving tech, identifying performance gaps before they become problems, and creating a culture where every operator is constantly improving themselves and the wider organisation.

At a minimum you need to either be or have been an extremely strong operations engineer, with a deep understanding of how our systems work behind the scenes. You'll have the credibility to coach experienced operators, challenge existing ways of working, and introduce new standards that improve quality, consistency and confidence across every sport we deliver.

You'll operate independently, spotting opportunities, creating initiatives and making them happen. Whether we're launching a brand new sport, introducing new technology or scaling the team, you'll make sure our operators are ready.

• Own operational performance. Continuously assess the capability of our operations teams, identify areas for improvement and implement initiatives that raise performance across every sport.
• Design and deliver training. Build engaging onboarding, technical and advanced training programmes, from classroom sessions and documentation through to practical simulations and competitive training events.
• Prepare teams for the future. Lead readiness programmes for new sports, products and workflows, ensuring operators are fully trained and confident before launch.
• Coach and develop operators. Work alongside engineers during live events, provide constructive feedback and create personalised development plans that help individuals reach their potential.
• Drive continuous improvement. Analyse operational incidents, recurring issues and performance trends to identify opportunities for better processes, automation and training.
• Champion high standards. Build a culture where preparation, accountability and continual learning are expected, recognised and celebrated.
• Recruitment Strategy. Implement a recruitment strategy taking into account the future pipeline and current workforce capability.

What You'll Bring

• Extensive experience operating complex technical broadcast, live production or sports technology systems under pressure.
• A deep technical understanding of live operations and the ability to troubleshoot complex issues confidently.
• Exceptional communication and coaching skills.
• A proactive mindset - you don't wait to be asked. You identify opportunities, create plans and execute them.
• The confidence to challenge existing ways of working while bringing people with you.
• Excellent organisational skills and the ability to manage multiple initiatives across different sports simultaneously.
• A passion for helping others improve and creating high-performing teams.

Nice to Haves

• Experience launching new operational workflows, products or sporting events.
• Knowledge of sports tracking, broadcast graphics or real-time production systems.
• Previous experience leading technical workshops, bootcamps or internal academies.

What We Offer

• If you are looking for a company where you will be challenged, valued and respected, with great compensation in a team that doesn’t play politics then this is the role for you.
• Ownership and autonomy of your work.
• The opportunity to shape the operational standards of a fast-growing sports technology company.
• The opportunity to work in sport at an elite level.
• Support through learning and development tailored to your role.
• Health and wellbeing stipend.
• Competitive salary, depending on experience.

Location

Hybrid (UK), with regular travel to our offices and sporting events as required. 100+ days of international travel per year.

Diversity & Inclusion

We have a commitment to diversity and inclusion across race, gender, age, religion, and identity. We celebrate differences. We encourage different opinions and approaches to be heard, and we use these to build the best products in the world.

We want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made, please get in touch with us at [e-mail].