Operations Officer

Premier; Greater London; Hybride; GBP 34 000 - 36 000; Plein temps

Résumé du poste

The Third Age Trust is seeking an Operations Officer in its London office, offering hybrid working 2–3 days per week. You will support a range of operational activities, governance, policy management and supplier coordination to help deliver services to trustees, volunteers and staff.

Key duties include process improvement, records maintenance, risk and compliance monitoring, and IT/system support via Microsoft 365, SharePoint and Teams.

Qualifications

• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate with staff, volunteers and external partners.

Responsabilités

• Coordinate day-to-day operational activities and improvements.
• Maintain accurate records and documentation; monitor deadlines.
• Prepare reports, statistics and management information as required.
• Support policy updates and document control processes.
• Monitor compliance activities and assist with risk management.
• Coordinate supplier records and contract documentation.

Connaissances

Organisation & time-management

Communication skills

Collaboration

Problem-solving

Outils

Microsoft 365

SharePoint

Teams

Description du poste

08 Nov, 2026# Operations Officer£34,000 - £36,000 yearly* CV-Library* SE1, Chaucer, Greater LondonPermanent Charity### Job DescriptionOperations OfficerThird Age TrustJob Title: Operations OfficerDepartment/Team: OperationsReports To: Head of OperationsLocation: London office SE1 8EN/ hybrid work from home 2 – 3 days per weekSalary: £34,000 – £36,000 (FTE)Contract & Working hours: Full Time – Fixed Term 1 year (with a view to extend)About U3AThe u3a movement is one of the largest member organisations in the UK with over 400,000 active members. Each u3a, is an independent charity and they have locally run interest groups, providing a wide range of engaging opportunities to come together and learn for fun.The Third Age Trust is the national charity which supports the 1,000+ u3as. We provide advice, guidance and training to u3as and their committees, to help them have the greatest impact locally. The Trust also seeks to raise the profile of the movement nationally, developing partnerships and running campaigns for the benefit of the membership. We advocate for a positive approach to later life and promote the benefits that come from membership of the u3a movement.Job PurposeThe Operations Officer plays a key role in ensuring the smooth and efficient running of The Third Age Trust’s operational activities. The postholder will coordinate a range of operational functions including governance support, organisational administration, policy management, risk and compliance monitoring, supplier coordination, system administration, and business process improvement.The role requires a highly organised individual who can manage multiple priorities, work collaboratively across teams, and contribute to the development of efficient processes that support the Trust’s strategic objectives and service delivery to members, volunteers, trustees, and staff.Key ResponsibilitiesOperational Administration\\* Support the day-to-day operational activities of the Trust.\\* Develop, maintain and improve administrative processes and procedures.\\* Coordinate operational projects and organisational initiatives.\\* Maintain accurate records and documentation.\\* Monitor operational actions and ensure deadlines are met.\\* Prepare reports, statistics and management information as required.Policies, Compliance and Risk\\* Maintain the organisational policy review schedule.\\* Support policy updates and document control processes.\\* Monitor compliance activities and maintain compliance records.\\* Assist with organisational risk management activities.IT, Systems and Data ManagementSupport the implementation, management and development of organisational systems, including SharePoint and Microsoft 365.Provide first-line IT and systems support, liaising with external providers to resolve technical issues.Manage user accounts, onboarding, offboarding and system access permissions.Support cybersecurity controls, staff awareness initiatives and MFA adoption.Maintain IT assets, software inventories and equipment records.Support data quality, information security and GDPR compliance.Produce and maintain user guidance, training materials and documentation.Assist with business continuity and disaster recovery planning for technology systems.Supplier and Contract CoordinationAct as a point of contact for operational suppliers and service providers.Maintain supplier records and contract documentation.Monitor contract renewal dates and service agreements.Assist with procurement and supplier evaluation activities.Health, Safety and Business ContinuitySupport organisational health and safety activities.Maintain records relating to incidents and risk assessments.Monitor operational compliance requirements.Person SpecificationEssential CriteriaExperienceExperience in administrative or operational support roles, ideally in the charity sector.Experience coordinating multiple activities and managing competing priorities.Experience developing policies.Experience managing projects with multiple stakeholders.Experience developing and improving administrative processes.Experience preparing reports and management information.SkillsStrong organisational and time-management skills.KnowledgeGood understanding of office systems and digital tools (Microsoft 365, SharePoint, Teams).Awareness of compliance requirements including GDPR and Health & SafetyPersonal AttributesExcellent communication and interpersonal skills.Ability to work collaboratively with staff, volunteers, and external partners.Proactive approach to problem-solving and continuous improvement.Desirable CriteriaExperienceExperience supporting HR processes and recruitment.Experience working with membership organisations.KnowledgeFamiliarity with CRM systems and data management.Understanding of governance and charity regulations.Understanding of risk management and compliance processes.This job description provides a general overview of the role and responsibilities. It may be reviewed and adjusted in line with organisational needs