Operations Manager - White City

SEPHORA; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join Sephora as an Operations Manager in London, where you will lead store operations and inspire your team to deliver excellence. This role focuses on cash management, stock operations, and enhancing the customer experience, all while promoting a culture of empowerment and inclusivity.

Benefits

A community that embraces authenticity and diversity.

A culture of empowerment, learning, and growth.

Qualifications

• Extensive knowledge of retail operations, policies, stock, and cash management.
• Strong leadership and team motivation skills.
• Excellent organizational and time-management skills.

Responsibilities

• Oversee all aspects of day-to-day store operations, ensuring adherence to policies.
• Lead operational and cash desk teams, setting expectations and providing training.
• Drive an exceptional client experience and motivate the team.

Skills

Leadership

Retail Operations Knowledge

Organizational Skills

Customer Service Orientation

Analytical Skills

Job description

Location:

Westfield, White City (London)

Type of contract:

Full Time 40h, Permanent

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Role Overview

Are you ready to lead flawless cash management and stock operations in retail? Join Sephora as an Operations Manager for our store. In this role, you will elevate our store operations and inspire our team to deliver excellence every day.

As an Operations Manager, your primary responsibility will be to elevate store operations to the highest standards. You will inspire the team to deliver excellence in day-to-day operations. Your role is critical in implementing cash and stock operational processes that contribute to Sephora's long-term success.

Key Responsibilities

Operational Excellence

• Oversee all aspects of day-to-day store operations (cash/stock), ensuring full adherence to Sephora’s policies and procedures.
• Drive operational efficiency by maintaining high standards of cleanliness, stock replenishment, and visual merchandising.
• Manage stockroom organization, optimizing layout and workflow for peak performance.
• Lead and monitor the delivery process to meet productivity and timing objectives.
• Direct cash desk operations, ensuring accuracy, security, and smooth transactions.
• Implement cash management procedures, including auditing and resolving discrepancies.
• Ensure optimal stock levels to prevent shortages, leveraging inventory management for revenue growth.
• Enforce compliance protocols, including cash handling, returns, and transaction policies.
• Promote good housekeeping practices and minimize hazards for a safe workplace.
• Stay informed of safety protocols and promote safe working practices.

Team Leadership & Management

• Lead operational and cash desk teams, setting expectations and providing training on KPIs and best practices.
• Ensure effective use of digital tools to enhance efficiency and customer service.
• Conduct performance reviews, providing feedback and promoting improvement.
• Manage and evaluate performance of Supervisors, setting goals and coaching.
• Lead team meetings and initiatives to boost motivation and performance.
• Develop staff schedules aligned with business needs.
• Collaborate with Store Director and HR on employee relations, payroll, and resource allocation.
• Work with recruitment to attract top talent.

Customer Experience & Sales

• Drive an exceptional client experience and motivate the team.
• Support team in resolving challenging situations to ensure satisfaction.
• Maintain quality in customer service and address complaints promptly.
• Enhance operational efficiency and service delivery through team synergy.
• Educate on operational KPIs and sales techniques.

Skills Required

• Strong leadership and team motivation skills.
• Extensive knowledge of retail operations, policies, stock, and cash management.
• Excellent organizational and time-management skills.
• Customer service orientation and conflict resolution skills.
• Familiarity with digital operational tools.
• Analytical skills for performance evaluation and improvement.
• Flexibility in a fast-paced environment.

Note: This job description is a general overview and may change based on specific store needs.

What We Offer

• A community that embraces authenticity and diversity.
• A culture of empowerment, learning, and growth.
• Work that brings fulfillment and makes a difference.

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace. We celebrate diversity and are committed to inclusivity.