Operations Manager - Warehouse & Transport

Universal Business Team; Hereford; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Bonus scheme

Private Medical Insurance

Excellent benefits

30 days holiday including bank hols

Job summary

Universal Business Team in the United Kingdom is seeking a hands-on Operations Manager to lead Warehouse and Transport, build high-performing teams, and uphold service standards. You will work closely with the Operations Director to shape the operation and deliver excellence for customers.

This role offers a strong platform to drive productivity, training, and process improvements, with future shifts and growth on the horizon.

Qualifications

• Proven experience in an Operations Manager role.
• Experience managing Warehouse and Transport operations.
• Hands-on leadership style with ability to motivate and develop teams.
• Experience improving operational performance, productivity and accountability.
• Strong people management and coaching skills.

Responsibilities

• Lead, develop and inspire Warehouse and Transport teams.
• Drive a culture of accountability, ownership and continuous improvement.
• Take ownership of operational KPIs, service levels and delivery performance.
• Improve team capability through coaching, development and training.
• Ensure high standards of health & safety, compliance and operational discipline.
• Improve warehouse efficiency, stock accuracy and operational processes.
• Oversee transport performance, ensuring vehicles operate safely and efficiently.
• Work collaboratively with internal departments to improve customer outcomes.
• Support future operational growth, including potential twilight and night-shift operations.
• Drive continuous improvement initiatives using Lean principles and best practice methodologies.

Skills

Hands-on leadership

Team development

Operational KPI management

Lean principles

Continuous improvement

Job description

Package: £50,000 - £60,000 (negotiable depending on experience) + Bonus + Private Medical Insurance + Excellent Benefits

Are you the type of Operations Manager who prefers to roll your sleeves up and get stuck in? Do you enjoy building high-performing teams, improving standards, driving accountability and creating an operation that consistently delivers for customers?

We're exclusively recruiting for a growing and ambitious family run business that supplies essential products to customers across the UK. With significant growth plans and a strong reputation for service, the business is investing in its leadership team and looking to appoint a hands-on Operations Manager to take ownership of its Warehouse and Transport functions.

This is a key appointment that will work closely with the Operations Director and play a significant role in shaping the future of the operation.

The Opportunity

This is not a role for someone who wants to manage from an office. You'll be a visible leader across Warehouse and Transport, developing people, driving standards, improving performance and ensuring the operation consistently delivers on its customer commitments.

You'll inherit a strong platform and have the opportunity to further improve productivity, engagement, training, process efficiency and operational performance, whilst helping prepare the business for its next phase of growth.

Future projects are likely to include the implementation of additional operating shifts, making this an excellent opportunity for someone who enjoys building and improving operational structures.

Key Responsibilities

• Lead, develop and inspire Warehouse and Transport teams.
• Drive a culture of accountability, ownership and continuous improvement.
• Take ownership of operational KPIs, service levels and delivery performance.
• Improve team capability through coaching, development and training.
• Ensure high standards of health & safety, compliance and operational discipline.
• Improve warehouse efficiency, stock accuracy and operational processes.
• Oversee transport performance, ensuring vehicles operate safely and efficiently.
• Work collaboratively with internal departments to improve customer outcomes.
• Support future operational growth, including potential twilight and night-shift operations.
• Drive continuous improvement initiatives using Lean principles and best practice methodologies.

What We're Looking For

• Proven experience in an Operations Manager, Warehouse Operations Manager, Logistics Manager, Distribution Manager or similar role.
• Strong experience managing Warehouse and Transport operations.
• A hands-on leadership style with the ability to motivate and develop teams.
• Experience improving operational performance, productivity and accountability.
• Strong people management, coaching and communication skills.
• Experience working within a fast-paced distribution, warehousing, logistics or product-led environment.
• Strong understanding of operational KPIs and performance management.

Desirable Experience

• Lean Manufacturing or Lean Logistics experience.
• Six Sigma or Continuous Improvement experience.
• TIMWOODS methodology.
• 5S implementation experience.
• Experience working within multi-shift operations.
• Experience helping implement twilight or night-shift working patterns.
• Purchasing, stock management or inventory planning exposure.

What's On Offer

• £50,000 - £60,000 basic salary (negotiable depending on experience)
• Company bonus scheme
• 30 days holiday including bank holidays, increasing to 33 days after two years' service
• Free lunch and refreshments
• Free onsite parking
• Staff discount scheme
• Company pension
• Private Medical Insurance (after successful probation)
• Access to company bonus scheme (after successful probation)
• Genuine opportunity to influence and shape a growing operation
• Long-term progression opportunities as the business continues to expand