Operations Manager - Warehouse

Pod Talent; Erith; On-site; GBP 50,000 - 61,000; Full time

Job summary

Pod Talent is partnering with a fast-growing logistics business to recruit an Operations Manager responsible for directing day and night operations with up to 100 colleagues per shift. You will oversee dispatch, sortation, inbound operations, planning, service delivery and people performance, reporting to the General Manager.

The role emphasizes leading Shift Managers and Supervisors, driving KPI performance, and building a culture of coaching, development and high performance across a busy,

Qualifications

• 4+ years of leadership experience within fast-paced logistics or warehousing, ideally parcel/final-mile distribution.
• Proven ability to lead large operational teams.
• Strong people leadership skills with a track record of coaching, developing and motivating teams.
• Experience managing KPIs, service levels, productivity and operational costs.

Responsibilities

• Lead and develop Shift Managers, Supervisors and operational teams to deliver high-performing operations.
• Take ownership of shift performance across metrics: service, quality, productivity, people and cost.
• Manage labour planning, resource allocation and shift readiness.
• Drive operational excellence through KPI management, performance reviews and continuous improvement initiatives.
• Build a strong people culture through coaching, development, succession planning and performance management.
• Collaborate with several other teams in the business to resolve issues and improve operational performance.

Skills

Team leadership

KPI management

People development

Labour planning

Job description

Roles on offer:

Day or Night Manager (no mixed shifts)

Salary:

up to £55,000

Pod Talent is excited to partner with an exciting logistics business that is on a major mission to transform the current landscape of the industry. Built around innovation and operational excellence, this technology-driven company continues to scale and is investing heavily in the next generation of operational leaders.

As part of this growth, we are looking for Operations Managers to lead large-scale logistics operations across day and night shifts. These are business-critical leadership positions sitting just below General Manager level, offering the opportunity to lead high-performing teams while playing a key role in shaping the future of the operation.

Reporting into the General Manager, you will oversee a team of Shift Managers and Supervisors while indirectly leading up to 100 colleagues per shift. You will be responsible for dispatch, sortation, inbound operations, planning, service delivery or people performance.

What you'll be doing:

• Lead and develop Shift Managers, Supervisors and operational teams to deliver high-performing operations.


• Take ownership of shift performance across several metrics: service, quality, productivity, people and cost.


• Manage labour planning, resource allocation and shift readiness.


• Drive operational excellence through KPI management, performance reviews and continuous improvement initiatives.


• Build a strong people culture through coaching, development, succession planning and performance management.


• Collaborate with several other teams in the business to resolve issues and improve operational performance.

What we are looking for:

• 4+ years of leadership experience within fast-paced logistics or warehousing. Ideally, within a parcel or final-mile distribution.


• Proven ability to lead large operational teams.


• Strong people leadership skills with a track record of coaching, developing and motivating teams.


• Experience managing KPIs, service levels, productivity and operational costs.

Why this role?

• High-impact leadership role with visibility across the business.


• Genuine progression pathway towards General Manager positions as the business continues to expand.


• Fast-paced environment where new ideas, ownership and continuous improvement are encouraged.


• Work alongside ambitious, high-performing leaders who are passionate about operational excellence.

If you are an experienced operations leader looking for a role where you can make a real impact, develop your career and help build something exceptional, we'd love to hear from you.