Operations Manager - Underground Services -Field Based - 40 hours per week Drainage · Preston ·

CET Structures Limited; Preston; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager in the drainage and water industry. This role offers an exciting opportunity to lead a diverse team, ensuring exceptional service delivery while managing a busy remote workforce. You will be responsible for overseeing operations, compliance with health and safety regulations, and maintaining high standards in service delivery. With a commitment to inclusivity and a supportive work environment, this position is perfect for those looking to make a real impact in a rewarding and dynamic field. If you have a passion for the industry and the skills we need, don't hesitate to apply!

Benefits

Car Allowance

Annual Discretionary Bonus

25 Days Holiday

Public/Bank Holidays

Qualifications

• Proven experience in managing a busy remote workforce for at least 5 years.
• Strong knowledge of drainage and water supply systems, including regulations.

Responsibilities

• Deliver exceptional service to customers using direct labour organisation.
• Monitor and control direct costs and ensure compliance with H&S regulations.

Skills

Health and Safety Management

Remote Workforce Management

Decision Making

Knowledge of Drainage Systems

Knowledge of Water Supply Systems

Regulatory Compliance

Education

IOSH Managing Health and Safety

10+ years in Drainage and Water Supply Industry

5+ years in Operations Management

Tools

Eviid Pro

Job description

CET provides a reliable, nationwide drainage investigation and repair service; featuring drainage mapping, CCTV surveying and 24/7 emergency drainage response.

We provide a national service for drainage and watermains claims across the UK, working as specialists on behalf of major insurance providers.

Working for us is many things – exciting, challenging, rewarding but it’s never dull. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.

If you have got the skills we’re after, you know what to do, apply now.

Applications from UK Mainland only.

The vacancy is for an experienced operations manager with a background in the drainage and water industry.

The Package

Basic Salary: dependant on experience plus car allowance and eligibility to participate in an annual employee discretionary bonus scheme.

All the additional benefits that CET can offer you can be found on our careers page!

Work Pattern: Monday to Friday (40 hours per week)

Location: Field/Home based (will be required to travel to Head Office sites in Walsall and Preston for team meetings)

Holiday Entitlement: 25 days plus Public/Bank holidays

Main Purpose of Role

The key elements of your role will be to deliver exceptional service to both internal and external customers using the company's direct labour organisation.

Reporting directly to the Head of Operations, you will act as a point of contact for our direct labour and sub-contractors to help assist and advise and ensure maximum first-time resolution is achieved.

We intend to extend the remit of this role to involve you in the onboarding, monitoring, and auditing of our sub-contractor network to ensure full compliance with all necessary company H&S requirements.

To provide all necessary training to allow DLO to undertake the role which will need to be maintained.

Ensure that all contractor calls are undertaken and completed on a daily basis.

Ensure that all DLO vehicles and works are compliant with current H&S regulations.

Responsible for delivering the day-to-day budgetary targets set by the business in relation to the field staff.

Monitoring and controlling direct costs and materials.

Ensure that all and any overtime is monitored and is productive.

Complete DLO time sheet and approve any justified overtime.

Role and Responsibilities

• As part of your terms of employment, you would be required to be included within the duty manager's rota for being on call. Currently, the rota operates as one week in every five weeks, but this could change due to the requirements of the business.
• Responsibility for delivering the direct labour budgetary figures on a daily, weekly, and monthly basis.
• Responsibility for the delivery of the day-to-day performance of the DLO.
• Ensuring that all DLO resources are being used in the most efficient and cost-effective manner.
• Ensuring that all company vans are maintained, repaired, and are in a serviceable condition at all times.
• Day-to-day stores duties, ordering materials, plant PPE, etc.
• Control of the day-to-day repairs of all ANSA plant and equipment.
• Planned plant maintenance of all ANSA plant and equipment.
• Travel to sites and undertake auditing and training as deemed necessary.
• Ensuring that all calibration is done on company equipment in line with current regulations.
• Responsibility for the day-to-day running of ANSA on-site operation.
• Undertake site audits both for DLO and sub-contractors.
• Undertake van audits both for DLO and sub-contractors.
• Replenish consumables for DLO vans.
• Ordering and monitoring of all lining equipment.
• Assist with contacting sub-contractors in relation to sourcing and onboarding approved sub-contractors.
• Undertake background checks on contractors, both financial and DBS.
• Training of sub-contractors in relation to Eviid both mobile and on-site.
• Assist with managing the sub-contractors.
• Assist with ensuring that all sub-contractors are fully compliant with H&S.
• Travel to sites to deal with complaint issues and on-site resolutions.

Qualifications and Educational Requirements

• IOSH managing health and safety – this is a prerequisite for this role.
• Minimum of 5 years managing a busy remote workforce.
• Minimum of 5 years experience in the operation of live from site operating methods.
• Fully able to make live from site liability decisions to guide on-site staff.
• Full working knowledge of Eviid Pro and its operation and appliance to the underground service operations.
• Minimum of 10 years experience within the drainage and water supply industry.
• Excellent and intimate understanding and knowledge of all necessary skills including investigation and repairs to both drainage and water supply systems.
• Excellent knowledge on all off main system including all relevant regulations.
• Working understanding and knowledge of all relevant building regulations.
• Working understanding and knowledge of all relevant environmental regulations.
• Must have excellent and intimate understanding and knowledge of the drainage and water supply industry.
• Must have excellent and intimate understanding and knowledge of all necessary skills relating to drainage including off mains system.
• Must have excellent and intimate knowledge of investigation and repairs to water supply systems both domestic and commercial.

We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future.

CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us.