Operations Manager - The Royal Hotel, Isle of Wight

JR United Kingdom; Ventnor; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks an experienced Operations Manager to lead the team at a prestigious hotel on the Isle of Wight. This role offers a unique opportunity to shape the future of the hotel, renowned for its exceptional service and luxurious accommodations. Join a dynamic management team and contribute to maintaining high standards of guest satisfaction while driving operational efficiency. With a commitment to staff development and a supportive work environment, this position promises a fulfilling career path in the hospitality sector. If you are passionate about delivering excellence in service, this is the perfect opportunity for you.

Benefits

Permanent, non-seasonal position

Shared monthly tips

28 days holiday per year

Comprehensive training plan

Staff loyalty discount card

Discounted car ferry travel

Qualifications

• Proven experience in hotel operations management with strong leadership capabilities.
• Ability to ensure compliance with health and safety regulations.

Responsibilities

• Oversee daily hotel operations ensuring high service standards.
• Develop and manage the team to achieve operational efficiency.

Skills

Leadership Skills

Operational Management

Guest Service Excellence

Health and Safety Compliance

Financial Management

Education

Degree in Hospitality Management

Relevant Management Experience

Job description

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Operations Manager - The Royal Hotel, Isle of Wight, ventnor

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Client:

The Royal Hotel

Location:

ventnor, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Operations Manager, The Royal Hotel, Ventnor

Job Overview:

The Royal Hotel, the Isle of Wight’s premier luxury four silver-star hotel, is seeking an experienced and hands-on Operations Manager to join our dedicated management team, alongside the Food & Beverage Manager, Duty Manager and Finance and Events Manager.

This is a unique and career-defining opportunity for a passionate professional with strong leadership skills. Under new ownership, The Royal Hotel is undergoing exciting developments and investment, making it an excellent time to join and help shape the future of our business.

Renowned for its prestigious AA 4 silver star rating and 4 AA Rosettes for over 29 years, The Royal Hotel also boasts five-star hospitality, service, cleanliness and bedroom ratings from the AA. The hotel has earned the loyalty of many guests who return year after year. Our commitment to exceptional service and fine dining has made us the Isle of Wight's preferred holiday destination.

The successful candidate will work closely with the management team and a team of Heads of Department, reporting directly to the owner. This is an incredible opportunity for the right individual to thrive in a dynamic, high-quality, and prestigious environment.

Key Responsibilities:

• Oversee the day-to-day operations of the hotel, ensuring smooth coordination between departments, maintaining exceptional service standards, and driving overall operational efficiency.
• Report to the directors on operational, business, staffing and development matters.
• Ensure compliance with all relevant health and safety regulations.
• Ensure each department consistently delivers high levels of guest service and achieves business objectives, maximising profitability across all areas.
• Promote a culture of excellence in guest care, focusing on a warm welcome and exceeding expectations in all respects.
• Develop the team of managers and Heads of Department to ensure seamless day-to-day operations.
• Conduct regular operations meetings with management and HODs to discuss performance targets, guest feedback, and operational matters.
• Resolve guest queries, grievances, and any arising issues promptly, ensuring the highest standard of service.
• Review development opportunities across the business to attract a wider demographic as guests and non-resident customers.
• Maximise financial opportunities, cultivating a proactive up-selling approach across the hotel whilst ensuring cost savings where possible.
• Regularly inspect all departments, ensuring standards are met in service delivery, cleanliness, presentation, and overall guest experience.
• Ensure consistent implementation and periodic review of Standard Operating Procedures across all departments.

What We Offer:

At The Royal Hotel, we strive to create a dynamic, engaging, and supportive work environment where our team can thrive. Staff describe the front-of-house operations as "friendly, structured, and professional," and we take pride in fostering a culture of growth and development. In return for your dedication, we offer:

• Permanent, non-seasonal position
• Shared monthly tips
• 28 days holiday per year
• Comprehensive training plan and induction
• Staff loyalty discount card
• Discounted car ferry travel

Working hours: 47.5 hours per week over 5 days.

If you’re confident that your skills align with the above standards and you have the drive to broaden your career, this is an excellent opportunity for you. To apply, please send your CV and a covering letter to Paul Taylor at [emailprotected] .