Operations Manager - The Royal Hotel, Isle of Wight

ZipRecruiter; Ventnor; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in luxury hospitality is seeking an experienced Operations Manager to lead their prestigious hotel. This role offers a unique opportunity to shape the future of an iconic establishment known for its exceptional service and guest loyalty. The successful candidate will work closely with a dedicated management team, ensuring operational excellence and compliance with health and safety regulations. With a commitment to staff development and a supportive work environment, this position promises a rewarding career path in the heart of the Isle of Wight's hospitality scene.

Benefits

28 days holiday per year

Shared monthly tips

Nest Pension Scheme

Comprehensive training plan

Staff loyalty discount card

Annual birthday meal voucher

Discounted car ferry travel

Qualifications

• Proven experience in hotel operations management with a focus on guest satisfaction.
• Strong leadership capabilities to develop and motivate a diverse team.

Responsibilities

• Oversee daily hotel operations and ensure high service standards.
• Maximise profitability and implement operational improvements.

Skills

Leadership Skills

Operational Efficiency

Guest Service Excellence

Health and Safety Compliance

Financial Management

Education

Hospitality Management Degree

Relevant Experience in Hotel Management

Job description

Job Description

Operations Manager, The Royal Hotel, Ventnor

Job Overview:

The Royal Hotel, the Isle of Wight’s premier luxury four silver-star hotel, is seeking an experienced and hands-on Operations Manager to join our dedicated management team, alongside the Food & Beverage Manager, Duty Manager and Finance and Events Manager.

This is a unique and career-defining opportunity for a passionate professional with strong leadership skills. Under new ownership, The Royal Hotel is undergoing exciting developments and investment, making it an excellent time to join and help shape the future of our business.

Renowned for its prestigious AA 4 silver star rating and 4 AA Rosettes for over 29 years, The Royal Hotel also boasts five-star hospitality, service, cleanliness and bedroom ratings from the AA. The hotel has earned the loyalty of many guests who return year after year. Our commitment to exceptional service and fine dining has made us the Isle of Wight's holiday destination.

The successful candidate will work closely with the management team and a team of Heads of Department, reporting directly to the owner. This is an incredible opportunity for the right individual to thrive in a dynamic, high-quality, and prestigious environment.

Key Responsibilities:

• Oversee the day-to-day operations of the hotel, ensuring smooth coordination between departments, maintaining exceptional service standards, and driving overall operational efficiency.
• Report to the directors on operational, business, staffing and development matters.
• Ensure compliance with all relevant health and safety regulations.
• Ensure each department consistently delivers high levels of guest service and achieves business objectives, maximising profitability across all areas.
• Promote a culture of excellence in guest care, focusing on a warm welcome and exceeding expectations in all respects.
• Develop the team of managers and Heads of Department to ensure seamless day-to-day operations.
• Conduct regular operations meetings with management and HODs to discuss performance targets, guest feedback, and operational matters.
• Resolve guest queries, grievances, and any arising issues promptly, ensuring the highest standard of service.
• Review development opportunities across the business to attract a wider demographic as guests and non-resident customers.
• Maximise financial opportunities, cultivating a proactive up-selling approach across the hotel whilst ensuring cost savings where possible.
• Regularly inspect all departments, ensuring standards are met in service delivery, cleanliness, presentation, and overall guest experience.
• Ensure consistent implementation and periodic review of Standard Operating Procedures across all departments.

What We Offer:

At The Royal Hotel, we strive to create a dynamic, engaging, and supportive work environment where our team can thrive. Staff describe the front-of-house operations as "friendly, structured, and professional," and we take pride in fostering a culture of growth and development. In return for your dedication, we offer:

• Permanent, non-seasonal position
• Competitive salary
• Shared monthly tips
• 28 days holiday per year
• Nest Pension Scheme
• Comprehensive training plan and induction
• Staff loyalty discount card
• Annual birthday meal voucher
• Discounted car ferry travel

Working hours: 47.5 hours per week over 5 days.

If you’re confident that your skills align with the above standards and you have the drive to broaden your career, this is an excellent opportunity for you. To apply, please send your CV and a covering letter to Paul Taylor at [e-mail] .