Operations Manager - Tamworth (n90677)

久塔; Tamworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead and inspire a high-performing team. This role offers a unique opportunity to oversee stock and operational processes while driving efficiencies and achieving performance targets. With a focus on customer satisfaction, you will create a positive team environment and ensure compliance with legal and company standards. If you thrive in a fast-paced, results-driven atmosphere and are passionate about people and products, this position is perfect for you. Join a company that invests in your personal development and offers flexible working options.

Benefits

25% discount on products

Sharesave Scheme

75% off work wardrobe allowance

Access to health and wellbeing services

Life assurance and discounted health plans

Financial wellbeing tools

Exclusive deals through benefits platform

Discounts at Staff Shops

Qualifications

• Experience in leading and coaching high-performing teams.
• Strong commercial and operational understanding.

Responsibilities

• Support the Store Manager in providing leadership and inspiring your team.
• Create an environment focused on excellent service and performance targets.

Skills

Team Leadership

Operational Management

Customer Service

Problem Solving

Communication Skills

Job description

SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 08:00 - 16:30; Tue 08:00 - 16:30; Wed 08:00 - 16:30; Thu 08:00 - 16:30; Sat 10:30 - 19:00

To be an effective Operations Manager, you will support the Store Manager and be responsible for overseeing stock and operational processes for the stockroom/warehouse, security, and offices. You will lead and inspire your team to maximize sales, drive efficiencies, and achieve performance targets.

This role is varied, fast-paced, challenging, but ultimately rewarding. People are at the heart of our work, so your experience in leading, coaching, and motivating a high-performing team will be crucial. We invest in your personal development from day one. Flexible working options are available.

About the Role:

1. Support the Store Manager in providing leadership and inspiring your team, stepping up to cover the store when needed.
2. Create an environment focused on excellent service, achieving performance targets, and maintaining accurate stock processes, in a safe and operationally efficient environment.
3. Support the Store Manager in ensuring compliance with all legal and company requirements in your areas of responsibility.
4. Lead disciplinary and grievance procedures when necessary.
5. Manage manhour control expectations to ensure effective store processes.
6. Take a hands-on approach to operational and commercial activities by working alongside your team.
7. Show resilience during change and embrace feedback to drive results.
8. Ensure security staff are effectively utilized and all security procedures are followed.
9. Address training, development, and recruitment needs to a high standard.

About You:

1. You are passionate about customers, people, and products, inspiring others and creating a positive team environment.
2. You possess strong commercial and operational understanding, creating a great shopping experience for in-store and online customers.
3. You are a team player who thrives in a results-driven, fast-paced environment, adaptable to change.
4. You are an excellent communicator, calm under pressure, and realistic in your expectations.
5. You can problem-solve, make sound decisions, challenge processes, and innovate.
6. You have experience leading and coaching high-performing teams and managing people issues effectively.
7. You are organized, able to plan, prioritize, and multitask.
8. You are flexible with working hours and willing to work additional hours, including some public holidays and Sundays, as needed.

Candidates must evidence their right to work in the UK before employment. This role typically does not qualify for sponsorship under the Skilled Worker route due to skill level requirements. Candidates should consider their own work options without Next sponsorship.

What’s Next:

1. Click the apply button to start your application.
2. We will review your skills and experience and contact you for an interview if you meet our criteria.
3. The next step may include an in-store assessment.

Applicants should not have had an unsuccessful application for a similar role within the past 6 months.

Benefits:

• Competitive rewards for achieving results.
• 25% discount on most NEXT, MADE*, Lipsy*, Gap*, and Victoria's Secret* products (*when purchased through NEXT).
• 10% discount on most partner brands & up to 15% off Branded Beauty.
• Sharesave Scheme.
• 75% off a work wardrobe allowance (minimum 6-week contract).
• Early VIP access to sale stock.
• Exclusive deals through our benefits platform.
• Discounts at Staff Shops.
• Access to free health and wellbeing services, including digital GP.
• Life assurance and discounted health plans.
• Financial wellbeing tools.
• Apprenticeships (England stores only).
• Online and in-store discounts with Next Direct.
• Support Networks and Wellhub for fitness and community support.

We support candidates with workplace adjustments. Contact us at [e-mail] or call 0116 429 8726 for assistance.