Operations Manager - Responsive Repairs

Ashford Borough Council; Tenterden; Hybrid; GBP 66,000 - 73,000; Full time

Job summary

Ashford Borough Council is seeking an experienced Operations Manager for their Responsive Repairs division. The successful candidate will oversee the delivery of high-quality repair services and lead a dedicated workforce while managing budgets and ensuring compliance with regulations. This role offers a competitive salary and benefits, including hybrid working and professional development opportunities.

Benefits

Hybrid Working

Competitive remuneration package

Generous annual leave with flexi time

Free life insurance

Supportive relocation package

Opportunities for training and development

Qualifications

• Extensive experience in managing repairs and maintenance services.
• Proven ability to manage budgets and implement policies.
• Sound understanding of legal and health & safety compliance, particularly in CDM Regulations.

Responsibilities

• Managing day-to-day business operations and customer repair journeys.
• Developing and maintaining standard operating procedures.
• Maintaining cost controls and high customer satisfaction levels.

Skills

Leadership

Communication

Financial Acumen

Stakeholder Management

Education

Relevant degree or qualification in Building Management, Surveying, or similar

Job description

Job Title: Operations Manager - Responsive Repairs

Location: Ashford, Kent

Salary: GBP66,735 to GBP72,141pa, depending on skills and experience, Plus lease car subsidy or cash alternative of GBP3,050 pa

Job Type: Full time, Permanent

Working Hours: 37 Hours Per Week

Closing Date: 25TH June 2025

Are you a forward-thinking leader with a passion for delivering high-quality services? Do you have the strategic vision to drive innovation while ensuring operational excellence? We are looking for an Operations Manager to take ownership of our in-house repair service ensuring an excellent standard of repair services for our tenants.

You will be responsible for the end-to-end delivery of responsive repairs-ensuring that tenant requests are handled efficiently, works are completed to the highest standard, and budgets are effectively managed. Leading a dedicated technical workforce, you'll be at the forefront of service transformation, working with the repairs team, stakeholders and contractors.

Key responsibilities include:

• Managing the day-to-day business operations across the service area covering the customers repair journey including front and back-office functions, site operations, contract management and health and safety.
• Developing and maintaining standard operating procedures.
• Maintaining cost controls and budgets.
• Maintaining high customer satisfaction levels and supporting tenant satisfaction measures.
• Responding to complaints.
• Managing and motivating staff building effective teams.
• Ensuring compliance to all legal regulations.
• Maintaining and developing service indicators and key performance Indicators, identifying shortfalls, bottlenecks and driving continuous improvement.

About you:

We are looking for an experienced Operations Manager who can take ownership of the responsive repairs service and drive continuous improvement, so to be competent in this role it is essential that you have extensive experience in managing similar services including repairs and maintenance services, along with:

• Operational Excellence: Proven ability to manage budgets, implement policies, and meet organisational goals.
• Demonstratable leadership skills, with the ability to motivate and develop a high-performing team.
• Proven experience of directing internal operational teams in the completion of front-line activities including repairs.
• Having strong financial acumen, including experience in managing large budgets and financial appraisals.
• Excellent communication and stakeholder management skills.
• A sound understanding of legal and health & safety compliance, particularly in relation to CDM Regulations
• A relevant degree or qualification in Building Management, Surveying, or similar (minimum RICS HNC level).
• A full UK driving license and willingness to travel between sites

Benefits:

• Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.
• Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

Additional Information:

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community

To find out further information about the role and to view the full job description, please visit the council's website.

Please click the APPLY button and you will be redirected to the council's website to complete your application.

Candidates with experience or relevant job titles of; Director of Business Operations, Operations Lead, Business Process Manager, Responsive Repairs Manager, Responsive Repairs Operations and Strategic Operations Coordinator may also be considered.