Operations Manager, Quality, OPTIMA

Amazon; Sheffield; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking an Operations Manager. The role involves driving operational goals and managing a team to enhance service delivery. Candidates should possess a Bachelor’s degree and significant experience in managing operations teams, with an emphasis on communication and leadership skills.

Qualifications

• 5+ years of operations management experience with at least 3+ years managing people.
• Strong self-driven leader capable of managing large teams.

Responsibilities

• Drive operational and business goals for the team.
• Manage the organization structure, staffing, and resource optimization.
• Establish measurement and delivery management processes.

Skills

Leadership

Communication

Operations Management

Process Excellence

Education

Bachelor’s Degree

MBA from a premier management institute

Job description

OPTIMA Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key job responsibilities
The Operations Manager will:

- Own and drive operational and business goals/metrics for the team owned
- Manage the team of Managers and ensure high service delivery and execution
- Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget
- Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
- Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals
- Establish & drive business communication and reviews with senior stakeholders
- Set a high quality bar and continuously reinforce a culture of quality and innovation
- Own the budgeting for the team
- Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact
- Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team

BASIC QUALIFICATIONS

- A Bachelor’s Degree with 5+ operations management experience with at least 3+ years in managing people managers.
- Experienced in managing large operations teams
- Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.
- Excellent communication (written & oral) skills and detail oriented
- Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment
- Proven ability to manage multiple, competing priorities simultaneously

PREFERRED QUALIFICATIONS

1. MBA from a premier management institute
2. Six Sigma green belt certified
4. Operations experience in eCommerce industry



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: June 2, 2025 (Updated about 5 hours ago)

Posted: May 19, 2025 (Updated about 20 hours ago)

Posted: June 23, 2025 (Updated 1 day ago)

Posted: June 23, 2025 (Updated 1 day ago)

Posted: June 11, 2025 (Updated 1 day ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.