Operations Manager , Pharmacy

Amazon; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a customer-focused individual to join their dynamic Pharmacy Operations Team. In this role, you'll manage a team, enhance performance metrics, and drive process improvements. You'll work closely with various stakeholders to ensure seamless operations and a positive customer experience. This position offers the chance to contribute to a rapidly growing sector within the organization, where your insights and leadership will directly impact business outcomes. If you're ready to take on challenges and make a difference in a fun and motivated team, this opportunity is for you.

Qualifications

• 1+ years of employee and performance management experience required.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.

Responsibilities

• Manage a shift and identify opportunities to improve team performance.
• Communicate with external and internal customers to resolve issues.

Skills

Performance Management

Communication Skills

Data Analysis

Process Improvement

Education

Bachelor's Degree

2+ years of Amazon experience

Tools

Excel

Access

SQL

Job description

We’re looking for a smart, customer-obsessed innovator and owner to join Pharmacy Operations Team.

This candidate will be responsible for managing a team and facilitating flow of information and daily reporting across multiple stakeholders to resolve potential issues which impact customer experience, business continuity, and Order Journey.

The candidate should have a basic understanding of the E-commerce Supply chain (FC Ops + logistics) and should be a proficient communicator. As an IC, she/he should be able to come up with process improvements and own driving them end-to-end.

Responsibilities include, but are not limited to:

1. Managing a shift, constantly identifying opportunities to improve FC team performance and owning associated change management.
2. Developing and/or referring to performance metrics to drive team performance and business results.
3. Communicating with external customers (Sellers, Vendors/suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
4. Creating strong reports and escalating problems or variances in the information and data to the relevant stakeholders.
5. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life:

1. Work very closely with Seller partner teams in their FC.
2. Look at Ops metrics regularly and flag breaches and abnormalities.
3. Work with stakeholders in creating relevant dashboards/reporting and alarms to ensure smooth FC operations.
4. Ensure the team is taking stretched goals and set up mechanisms to meet the targets.

About the team:

Pharmacy is one of the fastest growing businesses within A.in. We are a small, highly motivated and fun team to work for.

BASIC QUALIFICATIONS

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

PREFERRED QUALIFICATIONS

• 1+ years of performance metrics, process improvement or lean techniques experience.

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