Operations Manager (Mandarin speaking)

ZYMIX; Greater London; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Private healthcare (AXA)

Free breakfast

Afternoon snacks

Weekly happy hour

Job summary

Zymix is building a lifestyle ecosystem for UK Gen Z, bridging social interaction with real-world experiences. You will lead local market insights, plan online and offline events, and grow partnerships with UK university clubs and KOCs, while working closely with HQ on localisation strategies.

The role requires 2–4 years in operations or marketing, with strong English and Mandarin communication, and a data-driven mindset to optimise strategy and execution.

Qualifications

• Bachelor's degree or above required.
• 2–4 years experience in operations, marketing, or event planning.

Responsibilities

• Local Market Research & User Insights for UK Gen Z, incl. surveys and interviews.
• Plan and execute online campaigns and offline campus events across the UK.
• Develop social content ecosystems around UK cultural moments (Notting Hill Carnival, Pride, back-to-school).
• Build local operations SOPs and collaborate with HQ teams on localisation requirements.

Skills

Data-driven mindset

Strong communication

Bilingual English/Mandarin

Education

Bachelor's degree or above

Tools

Canva

Meta Business Suite

Job description

Zymix is the definitive lifestyle ecosystem for the digital generation-bridging the gap between social connection and real-world experience. Transcending the \"Super App\" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover Al-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.

Key Responsibilities

Local Market Research & User Insights

• Continuously track social behaviour trends, competitor activity, and cultural trends among UK Gen Z (especially university students).
• Produce regular local user insight reports through online surveys, offline focus groups, and user interviews.
• Provide localisation recommendations to the product team (e.g., UK user preferences for interaction design, visual style, feature prioritisation).

Online & Offline Event Planning and Execution

• Plan and launch online campaigns tailored to UK local culture (e.g., campus idol incubation programs, topic/hashtag challenges).
• Plan and execute offline events (e.g., campus club partnerships, city exploration competitions, watch parties), owning the full process from concept design and venue coordination to materials prep and on-site execution.
• Build and maintain partnerships with UK university clubs, student unions, and local KOCs (Key Opinion Consumers).
• Track event performance data (participation rate, UGC output, conversion funnel), produce post-event reports, and continuously optimise.

Social Content Ecosystem Development

• Plan social media campaigns around UK cultural moments (e.g., Notting Hill Carnival, Pride Month, back-to-school season).
• Identify and maintain a pipeline of local KOC/KOL resources, driving creator onboarding and content output.

Local Operations System Building

• Establish local operations SOPs (event execution playbooks, social media operating standards, KOC management processes, etc.)
• Work closely with HQ product, engineering, and design teams to drive the implementation of localisation feature requirements.

About you

• Bachelor's degree or above, with 2–4 years of experience in operations, marketing, or event planning.
• Strong understanding of UK Gen Z (18–25) culture and social habits; experience operating within UK university student communities is a plus.
• Excellent written and verbal communication skills in both English and Mandarin (required for daily communication with the China team).
• Full-cycle experience planning and executing both online and offline events.
• Familiar with the operating logic and content trends of major social platforms such as TikTok, Instagram, and Threads.
• Data-driven mindset, able to evaluate operational performance through data and optimise strategy accordingly.
• Highly self-motivated, able to independently drive projects from 0 to 1.

Nice to have

• Experience in local operations for a social app or content platform.
• Existing resources with UK university clubs, KOCs/MCNs.
• Experience building a local team from 0 to 1.
• Proficient in using AI tools to support daily work.
• Experience with tools such as Canva, Meta Business Suite, etc.

Why Zymix

• Build a category-defining product for UK and European Gen-Z from day one.
• Small senior team, direct access to leadership, fast decision-making.
• Private healthcare through AXA from day 1. Including group income protection and group life cover.
• Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.
• Competitive salary (DOE) + benefits package.