Operations Manager - Luxury Hospitality Group

COREcruitment; London; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading cleaning and facilities company seeks a hands-on Operations Manager for a luxury hospitality portfolio across London. The successful candidate will oversee operations, manage teams, and ensure compliance and performance across prestigious client sites. With excellent salary benefits and career progression opportunities, this role is ideal for strategic operators in a fast-paced environment.

Benefits

Travel expenses or car allowance

Laptop & phone

28 days holiday (including bank holidays)

Career progression

Opportunity to work with London's top hotels & venues

Qualifications

• 3+ years' experience in a senior multi-site operations role in hotels.
• Excellent understanding of budgets and service-level KPIs.
• Working knowledge of H&S compliance (NEBOSH/IOSH desirable).

Responsibilities

• Oversee operational delivery across a portfolio of high-end client sites.
• Lead and develop a team of Area Managers and Site Managers.
• Drive performance, service quality, and employee engagement across all sites.

Skills

People Leadership

Budget Management

Service-Level KPIs

Communication

Health & Safety Compliance

Job description

Job Title: Operations Manager - Luxury Hospitality Portfolio
Salary: A£55,000 - A£60,000 DOE + benefits
Location: Multi-site across London

We're working with a market-leading high-spec cleaning and facilities company that partners with London's most prestigious hospitality venues. They're now looking for a hands-on, people-focused Operations Manager to oversee multiple sites across the capital.

This is a fantastic opportunity for a confident, strategic operator who thrives in a fast-paced, high-expectation environment and has experience managing large, dispersed teams in hospitality.

Company Benefits

* Travel expenses or car allowance
* Laptop & phone
* 28 days holiday (including bank holidays)
* Career progression
* Opportunity to work with London's top hotels & venues

About the Position

* Oversee operational delivery across a portfolio of high-end client sites
* Build strong relationships with senior stakeholders across hotels and venues
* Lead and develop a team of Area Managers and Site Managers
* Drive performance, service quality, and employee engagement across all sites
* Work with the senior leadership team to deliver strategic initiatives and growth plans
* Ensure full compliance with H&S legislation and internal systems
* Monitor budgets, costs, and reporting tools to drive efficiency
* Lead audits, KPIs, and continuous improvement projects

The Successful Candidate

* 3+ years' experience in a senior multi-site operations role in hotels
* Strong people leader with experience managing large and diverse teams
* Excellent understanding of budgets, reporting and service-level KPIs
* Confident communicator, able to work closely with senior clients and stakeholders
* Working knowledge of H&S compliance (NEBOSH/IOSH desirable)
* Experience working in or with 5-star hotels or luxury environments highly desirable
* Must have driving license

If you are keen to hear more, apply today or send your CV to Ed at COREcruitment dot Com