Operations Manager - London

Third Space; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury health club in London seeks an Operations Manager to lead operations and enhance member experience during an exciting refurbishment period. This crucial role requires strong leadership, operational management skills, and a commitment to delivering a 5-star service. Join a dynamic team and enjoy benefits like complimentary club memberships and discounts across various services.

Benefits

Complimentary health club memberships

Discounted services in restaurant, spa, and retail

Qualifications

• Demonstrated experience managing teams and operations at a fitness club or similar environment.
• Strong ability to ensure high standards of service and member satisfaction.
• Experienced in health and safety procedures and compliance.

Responsibilities

• Oversee daily operations, ensuring exceptional standards and safety.
• Lead Member Concierge and Housekeeping teams to enhance member experience.
• Implement and adhere to health and safety policies within the club.

Skills

Leadership

Team Management

Member Experience

Problem Solving

Health and Safety Compliance

Job description

Operations Manager - London

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We're a team of motivators, inventors, and coaches; always striving to grow and evolve. It's not just a job, it's a lifestyle. We inspire our members to fulfil their lives and they rely on us...and we wouldn't have it any other way. This is our space.

We're currently looking for an Operations Manager to join our business as an integral part of the club in the heart of Islington. This is a crucial and high profile role for our business and will see you partner with the General Manager on all aspects of the day-to-day operations of a state of the art health club. Islington in the next 10 months is going through a huge refurbishment project, so will require a strong manager who can adapt and support whilst still delivering 5-star service for our members.

You will be responsible for all areas of operation in the club, ensuring exceptional standards are maintained at all times in a safe environment. You'll oversee our extraordinary Member Concierge and pro-active Housekeeping teams to ensure outstanding service is consistently provided to all of our new and existing members and guests and that the member concierge strategy is fully implemented and adhered to.

The Operations Manager will support the General Manager in the successful and smooth operation of all aspects of the club, ensuring the highest standards of cleanliness, maintenance and procedural operations are maintained and that all amenities are in working order.

• You will also lead and manage the Member Concierge Manager and oversee the Member Concierge team ensuring all team members are fully trained in and consistently demonstrate the expectations of the Member Concierge strategy.
• You will also work closely with the Housekeeping Manager and oversee the Housekeeping team ensuring high-standard cleanliness is maintained in club and team engagement.
• You'll contribute to club and Third Space strategy, sharing best practice and contributing ideas to further enhance the member experience and proactively respond to member feedback, reporting feedback to relevant departments and GM, where necessary.
• As Operations Manager, you'll also ensure that all club team members are suitably trained in Health and Safety procedures and that the company policies and procedures relating to health and safety are adhered to at all times.

In order to be considered for this role, we'll expect you to demonstrate strong leadership skills, including leading, managing and developing a team, as well as how you ensure a great member experience and proactively deal with member feedback and complaints. You'll be able to demonstrate a full understanding of managing the club as a Duty Manager or above.

As well as the usual you get for turning up for work, you and a buddy will get complimentary memberships to all of our amazing health clubs to attend as many cycling classes as your legs will allow! You will also receive discounted prices within our restaurant, Spa, Medical, Retail and Natural Fitness Food offerings as well as with our first class Personal Trainers.