Operations Manager - Legal Services

CapeClarke; Leeds; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

CapeClarke is seeking an experienced Operations Manager in the United Kingdom to take a senior leadership role within a large division. The role focuses on leading performance, resource planning, service delivery and continuous improvement, working closely with senior leadership across the business.

You will manage a sizeable operation through managers, drive people leadership, and balance day-to-day operations with longer-term improvements, using data and KPIs to inform decision-making.

Qualifications

• Significant experience managing a sizeable operation, ideally through managers or team leaders.
• Strong track record in people leadership, performance management, resource planning and process improvement.
• Comfortable working with data and KPIs, and influencing senior stakeholders.

Responsibilities

• Lead and develop a large operational team through an established management structure.
• Own performance, productivity and service levels across the operation.
• Plan resources across recruitment, retention, capacity and workflow.
• Use MI and data to identify trends, challenges and opportunities for improvement.
• Collaborate with senior stakeholders on operational and strategic projects.
• Drive continuous improvement across systems, processes and ways of working.
• Support and develop managers and future leaders within the team.
• Manage operational risk and maintain high standards across the department.

Skills

Team leadership

Performance management

Resource planning

Data analysis

Stakeholder management

Process improvement

Job description

I’m working with a leading law firm looking to appoint an experienced Operations Manager to take a senior leadership role within a large and established division.

This is a broad operational position with responsibility for team performance, resource planning, service delivery and continuous improvement, working closely with senior leadership across the business.

The role will include:

• Leading and developing a large operational team through an established management structure
• Taking ownership of performance, productivity and service levels
• Resource planning across recruitment, retention, capacity and workflow
• Using MI and data to identify trends, challenges and opportunities for improvement
• Working with senior stakeholders on wider operational and strategic projects
• Driving continuous improvement across systems, processes and ways of working
• Supporting and developing managers and future leaders within the team
• Managing operational risk and maintaining high standards across the department

Previous legal sector experience isn’t essential.

They’re open to experienced Operations Managers from legal services, insurance, financial services, professional services or other regulated, high-volume environments.

The key requirement is significant experience managing a sizeable operation, ideally through other managers or team leaders, with a strong track record around people leadership, performance management, resource planning and process improvement.

You’ll also need to be comfortable working with data and KPIs, influencing senior stakeholders and balancing the day-to-day running of a department with longer-term operational improvements.

Salary up to £75,000 depending on experience, with hybrid working from Leeds.