Operations Manager - Landmark Building

Wearemapp; Manchester; On-site; GBP 38,000 - 40,000; Full time

Job summary

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We’re an employee-owned real estate consultancy that values responsible business, collaboration and growth. The Operations Manager role at Landmark Building in Manchester focuses on day-to-day running, client engagement and managing a team of partners and subcontractors.

Qualifications

• 4 years’ experience in a similar role.
• NEBOSH qualification is required.
• Experience with Proactis and Riskwise systems.
• Strong written and verbal communications.

Responsibilities

• Oversee day-to-day running of The Landmark Building, Manchester.
• Coordinate evacuation of the building when required.
• Manage service charges, budgets, and expenditure with the building manager.
• Monitor adherence to CDM Regulations and communicate with clients/occupiers.
• Support procurement with tender programs and contractor performance reviews.

Skills

Communication skills

Client engagement

People management

Contractor management

Budgeting

Education

NEBOSH certification

Tools

Proactis

Riskwise

Job description

Operations Manager - Landmark Building

Department: Site - Portfolio

Employment Type: Full Time

Location: Landmark (Site)

Compensation: £38,000 - £40,000 / year

Description

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know:

Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Title, Team and Role Summary

Title : Operations Manager

Team : Facilities Management

Who Does This Role Report Into? Building Manager

Role Summary / Purpose and Scope Overseeing day-to-day running of The Landmark Building, Manchester

High levels of Client Engagement and Customer services are required, with good management of supply partners, security staff, maintenance, and cleaners as well as third party contractors whilst having due regard to expenditure and current legislation.

Skills, Knowledge and Values

Skills (People & Technical)

• In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly, and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers.
• Working with the Client Leads to understand and work towards the clients objectives and develop strategies for the building, meeting service delivery expectations.
• Able to effectively coordinate and manage the full evacuation of the building using a phased evacuation and following the evacuation review the procedures for the relevant for lessons learned.
• Manage supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the Procurement team with tender programmes and contractor performance reviews
• Prepare service charge budgets with the building manager and property manager, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs
• Regular inspecting and recording of the inspections, appropriately monitor, report on, support and feedback to site team and sample auditing your team for condition, standards, and occupier compliance with covenants
• Please check Role Profile for further details.

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier, and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

• 4 years’ experience of working in a similar role
• NEBOSH Required
• Riskwise (H&S compliance systems)
• Proactis system

Working Hours: 9am - 5.30pm Monday - Friday

Salary Range (Based on Experience) £38,000 - £40,000 per annum, depending on experience.