Operations Manager — Hybrid, AI-Driven Service Delivery Lead

Cobweb; Fareham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Cobweb is seeking an experienced Operations Manager for a full-time position at their headquarters in Fareham, UK. This role is pivotal for ensuring the effective delivery of Cobweb’s Support and Managed Services. The Operations Manager will manage operational performance, ensuring that service quality and SLAs are met.

The ideal candidate will have a strong background in managing day-to-day services with a focus on delivery, efficiency, and customer experience. The position also offers a hybrid work model, requiring occasional travel.

Qualifications

• Experienced Operations Manager with a strong background in service delivery.
• Proven track record in managing complex operational functions.
• Confident people manager leading through coaching and accountability.

Responsibilities

• Ensure smooth delivery of support and managed services operations.
• Manage end-to-end service flow across operational teams.
• Continuously improve service delivery and team effectiveness.

Skills

Delivery-focused

Operations management

Service delivery

Continuous improvement

People management

Automation

AI utilization

Collaboration

Job description

Cobweb is seeking an experienced Operations Manager for a full-time position at their headquarters in Fareham, UK. This role is pivotal for ensuring the effective delivery of Cobweb’s Support and Managed Services. The Operations Manager will manage operational performance, ensuring that service quality and SLAs are met.

The ideal candidate will have a strong background in managing day-to-day services with a focus on delivery, efficiency, and customer experience. The position also offers a hybrid work model, requiring occasional travel.