Operations Manager (Hard FM)

CBRE Global Workplace Solutions (GWS)

West Midlands

On-site

GBP 60,000 - 80,000

Full time

9 days ago

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Job summary

CBRE Global Workplace Solutions, Birmingham, is recruiting an Operations Manager to lead a team focused on Hard Services for the BT account, providing governance and technical oversight to FM delivery.

Role emphasizes safe, compliant operations of critical building infrastructure, with responsibility for performance reporting and driving continuous improvement across the site.

Qualifications

Senior leadership experience in facilities management with hard services focus.
Strong background in M&E systems, critical plant and statutory compliance.
Experience leading large multi-disciplinary teams and managing suppliers.
Proven ability to manage health, safety, compliance and risk.
Excellent leadership and stakeholder management capabilities.

Responsibilities

Be the primary strategic and technical operational support point for the site.
Oversee all operational activity with a focus on Hard Services delivery.
Provide governance and assurance across M&E systems, compliance and asset lifecycle.
Ensure contractual, technical and regulatory compliance across operations.
Oversee client reporting including technical and compliance performance.
Lead and develop technical and operational management teams.
Manage supply partners and specialist Hard Services vendors.
Drive operational efficiencies and continuous improvement.
Ensure CBRE technology platforms support operational and commercial outcomes.

Skills

Senior hard services leadership

M&E systems knowledge

Team leadership

Health & safety & risk management

Communication skills

Job description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients.

Job Title: Operations Manager - Technical / Hard Services

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Technical / Operations Manager to join the team located at Three Snowhill, Birmingham.

Job Summary:

Responsible for managing and leading a team dedicated to the BT account, providing leadership, governance and technical oversight to the FM delivery teams, with a strong emphasis on Hard Services and critical building infrastructure.

Ensure safe, compliant and efficient delivery of Hard & Soft FM services, providing technical governance, continuous improvement and strong client focus across all areas.

Key Responsibilities:

Be the primary strategic and technical operational support point for the site
Oversee all operational activity across the site with a strong focus on Hard Services delivery
Provide governance and assurance across M&E systems, statutory compliance and asset lifecycle management
Ensure full contractual, technical and regulatory compliance
Oversee all client reporting, including technical and compliance performance
Lead and develop technical and operational management teams
Manage supply partners and specialist Hard Services vendors
Drive operational efficiencies and continuous improvement
Ensure CBRE technology platforms support operational and commercial outcomes

Key Skills / Experience / Requirements:

Proven senior technical or hard services leadership experience within Facilities Management
Strong background in M&E systems, critical plant and statutory compliance
Minimum of 5 years' experience in a FM, engineering or technical operations role
Experience within corporate real estate or integrated FM environments
Proven ability to manage large multi-disciplinary teams and specialist suppliers
Strong knowledge of health & safety, compliance and risk management
Excellent leadership, stakeholder management and communication skills

Our mission: To build a world-class business through exceptional service and exceptional people

Why CBRE?

Salary & Benefits:

Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family.

Learning & Development:

Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways and unlimited training support on Talent Coach.

Values-Based Culture:

We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence.

Positive Work Environment:

Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

Volunteering Days:

Benefit from 2 paid volunteering days per year.

Exclusive Discounts:

Nuffield gym memberships and restaurant discount cards

At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.

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