Operations Manager, Family Office

Job Title: Operations Manager

Location: London

Reporting Line: Chief of Staff

Background:

Firefly Capital (“Firefly”) is the private investment vehicle of a family office, with a focus on financial technology, asset management, and real estate. We look for growth-minded individuals to join a culture of collaboration and learning, which in turn enhances individual talent and performance.

Role:

An exciting opportunity exists within this established and successful firm for an outstanding Operations Manager to work closely with the founder and his family and oversee the day-to-day management and supervision of their personal operations and assets.

Key Responsibilities:

• Have close liaison with the founder and members of the family who are involved with the family office.
• Partner with the Property Management Consultant to ensure effective management and maintenance of properties, and ensure spend is tracked and approvals managed.
• Third-party contractor oversight and management, including reviewing contracts and proposals.
• Own monthly family office reporting process to Founder and family members, and manage ongoing communication.
• Household staff management, including housekeepers, chef, driver, gardeners, and facilities managers.
• Family administration and ad-hoc requests, including working with concierge services.
• Cover for EA/PA as required, including meeting prep, lunch arrangements, occasional errands, and travel arrangements.
• Project manage across lifestyle assets, including maximising income from certain assets.
• Personal asset management.
• Manage operational budgets and invoices.
• Management and organisation of historical and current data.

What We Are Looking For:

• Previous experience in an Operational Family office role. Experience within a financial setting would be advantageous.
• Analytical ability and attention to detail.
• Demonstrable experience of structured and delivery focused project management.
• A strong sense of values – including integrity, discretion, diplomacy, sensitivity, and tolerance.
• Strong interpersonal, problem-solving, and creative skills with the ability to take ownership for process improvement.
• An excellent communicator with the ability to consolidate and report information in a clear, timely, transparent, and organised way.
• Resilient and analytical with good attention to detail.
• Comfortable working with international team members.