Operations Manager - Education & Student Services

London School of Excellence; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Ownership of growth

Senior management exposure

Career progression

University partnerships

Job summary

London School of Excellence is seeking a highly organised Operations Manager to oversee day-to-day education operations, including staff activity, student communication, application progress, and university relations.

This hands-on role requires coordinating multiple teams to keep tasks on track, deliver timely updates, and maintain smooth operational workflows across all departments.

Qualifications

• Experience in operations, education, student recruitment, admissions or similar.
• Experience managing or supervising a team.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks, priorities and deadlines simultaneously.

Responsibilities

• Oversee day-to-day staff activities, attendance and performance.
• Allocate daily/weekly tasks and ensure timely completion.
• Review staff weekly reports and conduct check-ins.
• Monitor student enquiries, applications and documents.
• Ensure CRM and internal systems are updated properly.
• Prepare weekly operations report for senior management.
• Escalate serious issues when required.

Skills

Organisational skills

Time management

Communication

Team supervision

CRM proficiency

Problem solving

Multitasking

English proficiency

Tools

CRM systems

Spreadsheets

Job description

London School of Excellence is looking for a highly organised and proactive Operations Manager to oversee our day-to-day education operations.

The successful candidate will manage staff activity, student communication, application progress, university correspondence, operational reporting and partnership development.

This is a hands-on management role for someone who can keep multiple teams and processes organised, ensure tasks are completed on time, and provide management with clear visibility of ongoing operations.

Tasks

• Manage and monitor day-to-day staff activities, attendance, punctuality and overall performance.
• Allocate daily and weekly tasks and ensure work is completed on time.
• Conduct brief team check-ins and review staff weekly reports.
• Monitor whether students, agents and universities are being contacted and followed up by the responsible team.
• Oversee student enquiries, application progress, outstanding documents and pending actions.
• Ensure applications are properly assigned, updated and progressed without unnecessary delay.
• Monitor university communication, application follow-ups, offers, conditions and outstanding matters.
• Assign or coordinate important operational emails and internal communication.
• Support and monitor new university/education partnership activities, including follow-ups and meetings.
• Ensure staff correctly update the CRM and internal systems.
• Monitor overdue tasks, inactive cases and unresolved issues.
• Identify blockers, coordinate with the relevant team members and make sure problems are resolved quickly.
• Act as the main communication point across teams to keep workflows moving smoothly.
• Maintain visibility of staff workload, task status and operational priorities.
• Prepare a weekly operations report for senior management.
• Escalate serious staff, application, university or operational issues when required.

Requirements

• Previous experience in operations, education, student recruitment, admissions, office management or a similar role.
• Experience managing or supervising a team.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Confident communicating professionally with students, staff, universities and external partners.
• Strong follow-up skills and attention to detail.
• Ability to manage multiple tasks, priorities and deadlines simultaneously.
• Comfortable using CRM systems, email, spreadsheets and other digital tools.
• Ability to identify problems and take ownership of resolving them.
• Professional and confident telephone manner.
• Good written and spoken English.
• Ability to work independently and take responsibility for day-to-day operations.

Benefits

• Competitive salary, based on experience
• Opportunity to take ownership of a growing education operation.
• Work directly with senior management.
• Professional development and career progression opportunities.
• Exposure to university partnerships, student recruitment and education operations.
• Supportive and collaborative working environment.
• Opportunity to contribute to improving internal systems and processes.