Operations Manager - Education & Student Services

Join; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Ownership of operation

Direct with senior management

Professional development

Exposure to partnerships

Supportive environment

Process improvements

Job summary

London School of Excellence is seeking a highly organised Operations Manager to oversee day-to-day education operations, manage staff activity, student communications, and application progress. You will ensure timely task completion and provide clear visibility of ongoing operations to senior management.

This hands-on role requires coordinating with students, universities, and agents, maintaining CRM integrity, and driving process improvements across teams.

Qualifications

• Proven experience in operations, education, or admissions.
• Experience managing a team.
• Strong organisational and time-management skills.
• Excellent written and verbal communication with students and partners.
• Ability to handle multiple tasks and deadlines.

Responsibilities

• Oversee daily staff activities, attendance and performance.
• Allocate tasks and ensure on-time completion.
• Maintain CRM updates and manage student applications.
• Prepare weekly operations reports for senior management.
• Coordinate university partnerships and external communications.
• Flag and escalate serious issues when needed.

Skills

Operations management

Team supervision

Organisational skills

Communication skills

CRM tools

Attention to detail

Multitasking

Independent working

Tools

CRM systems

Spreadsheets

Job description

London School of Excellence is looking for a highly organised and proactive Operations Manager to oversee our day-to-day education operations.

The successful candidate will manage staff activity, student communication, application progress, university correspondence, operational reporting and partnership development.

This is a hands‑on management role for someone who can keep multiple teams and processes organised, ensure tasks are completed on time, and provide management with clear visibility of ongoing operations.

Tasks

• Manage and monitor day-to-day staff activities, attendance, punctuality and overall performance.
• Allocate daily and weekly tasks and ensure work is completed on time.
• Conduct brief team check-ins and review staff weekly reports.
• Monitor whether students, agents and universities are being contacted and followed up by the responsible team.
• Oversee student enquiries, application progress, outstanding documents and pending actions.
• Ensure applications are properly assigned, updated and progressed without unnecessary delay.
• Monitor university communication, application follow-ups, offers, conditions and outstanding matters.
• Assign or coordinate important operational emails and internal communication.
• Support and monitor new university/education partnership activities, including follow-ups and meetings.
• Ensure staff correctly update the CRM and internal systems.
• Monitor overdue tasks, inactive cases and unresolved issues.
• Identify blockers, coordinate with the relevant team members and make sure problems are resolved quickly.
• Act as the main communication point across teams to keep workflows moving smoothly.
• Maintain visibility of staff workload, task status and operational priorities.
• Prepare a weekly operations report for senior management.
• Escalate serious staff, application, university or operational issues when required.

Requirements

• Previous experience in operations, education, student recruitment, admissions, office management or a similar role.
• Experience managing or supervising a team.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Confident communicating professionally with students, staff, universities and external partners.
• Strong follow-up skills and attention to detail.
• Ability to manage multiple tasks, priorities and deadlines simultaneously.
• Comfortable using CRM systems, email, spreadsheets and other digital tools.
• Ability to identify problems and take ownership of resolving them.
• Professional and confident telephone manner.
• Good written and spoken English.
• Ability to work independently and take responsibility for day-to-day operations.

Benefits

• Competitive salary, based on experience
• Opportunity to take ownership of a growing education operation.
• Work directly with senior management.
• Professional development and career progression opportunities.
• Exposure to university partnerships, student recruitment and education operations.
• Supportive and collaborative working environment.
• Opportunity to contribute to improving internal systems and processes.