Operations Manager (CQC Registered Manager)

Keyline Care Supported Living; Mansfield; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

28 days annual leave

Meaningful role with impact

Leadership development & progression

Supportive work environment

Job summary

Keyline Care Supported Living is seeking an experienced Operations Manager (CQC Registered) to oversee the smooth running and quality of our services in Mansfield. You will lead the operations team and ensure regulatory compliance to support people with dignity, choice and independence.

This full-time role (40 hours) includes on-call duties and driving service improvements, safeguarding, risk management and staffing development.

Qualifications

• Proven leadership and management experience in care or supported living settings.
• Strong knowledge of CQC standards and safeguarding.
• Experience working with individuals with complex needs or behaviours that challenge.
• Right to work in the UK and ability to communicate effectively in English.

Responsibilities

• Monitor and improve person-centred services, ensuring high-quality support, dignity, choice and wellbeing.
• Oversee safeguarding, risk assessments, medication management and incident reporting, ensuring compliance with CQC standards and health and safety.
• Line manage, supervise, coach and mentor Operational Managers, conduct appraisals and oversee staff recruitment, induction and development.
• Maintain safe staffing levels, motivate teams to deliver high-quality care and manage resources within budget.

Skills

Leadership

People Management

Communication

Regulatory Knowledge

Education

Level 5 Leadership and Management Qualification

Job description

Operations Manager (CQC Registered Manager)

Are you ready to inspire, lead and make a real difference to people’s lives Join Keyline Care and help ensure the people we support can live fulfilling lives with dignity, choice and independence.

We’re seeking a passionate, experienced and motivated Operations Manager (CQC Registered) to oversee the smooth running and quality of our services. This key role involves leading and supporting Operational Management, ensuring regulatory compliance, and promoting high-quality, person-centred support that enables the people we support to live fulfilling lives with dignity, choice and independence.

Location: Mansfield

Job Type: Full-Time (40 hours per week)

Salary: £42,000 per annum

Shift Pattern: 9am – 5pm, Monday to Friday, with additional out-of-hours on-call duties as part of the on-call rota

What We Offer:

• 28 days (including bank holidays).
• A meaningful and rewarding role where you can directly influence outcomes for people we support.
• Opportunities for leadership, professional development, and career progression.
• Supportive and values-driven working environment.

What We’re Looking For:

• Proven leadership and management experience in supported living environment or similar health and social care settings.
• Level 5 Leadership and Management Qualification or equivalent (essential).
• Strong knowledge of CQC standards, safeguarding, and person-centred care.
• Experience working with individuals with complex needs or behaviours that challenge.
• Proven ability to lead, manage, motivate and develop teams.
• Strong communication, organisational and problem-solving skills.
• A passion and drive to make a difference.

Requirements:

• Must be 18 or over.
• Must have the right to work in the UK.
• Must be able to speak and understand English to a good standard for effective communication, record-keeping and safeguarding the wellbeing of those you will be supporting.
• Please note – we do not currently hold a sponsorship licence and are therefore unable to offer visa sponsorship.

What You’ll Be Doing:

• Monitor and improve person-centred services, ensuring high-quality support, positive outcomes, dignity, choice and wellbeing.
• Support the operational management team to deliver effective services and embed person-centred approaches and REACH Standards.
• Oversee safeguarding, risk assessments, medication management and incident reporting, ensuring compliance with CQC standards, contractual requirements and health and safety regulations, while identifying trends to improve outcomes.
• Ensure individuals are supported through major life events and transitions, working with families and relevant stakeholders.
• Conduct regular service audits, act on findings, promote innovation and embed best practice to drive continuous improvement.
• Maintain accurate records and reports, and ensure effective communication with individuals, families, staff and external agencies.
• Line manage, supervise, coach and mentor Operational Managers, conduct appraisals and oversee staff recruitment, induction and development.
• Maintain safe staffing levels, motivate teams to deliver high-quality care, manage resources within budget, ensure commissioned hours are met and participate in the on-call rota.
• Use IT systems to monitor staff performance, incidents, training, occupancy and service quality.
• Work with commissioners, regulators, safeguarding teams and external partners to maintain compliance, build relationships, secure referrals and support business development.
• Contribute to the development of health and safety policies and practices.

About Us

Keyline Care Supported Living is committed to ensuring that individuals who use our services receive great enabling support from a team of highly trained and engaged staff in environments that are homely and comfortable.

At Keyline Care, we are like family. Our team is small and friendly, with over 110 years of combined experience in social care and a passion for providing care that works for every individual. We know that care isn’t ‘one size fits all’ and that’s why we work to create and maintain fantastic relationships with our services users, founded on trust and respect.

Independence, Wellbeing and Potential is at the core of everything we do – we keep our values close to heart.

Safeguarding Statement

Keyline Care is committed to safeguarding and promoting the welfare of vulnerable adults. All staff are expected to share this commitment.

Employment is subject to an Enhanced DBS Check and satisfactory references in line with safer recruitment guidelines.