Operations Manager (6 month FTC)

Eames Consulting; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance solutions provider is looking for an Operations Manager to oversee insurance operations on a 6-month fixed-term contract. The role involves managing day-to-day operations, ensuring compliance, and leading process improvement initiatives. Candidates should have extensive experience in insurance operations and a professional qualification in risk management. This position offers a chance to drive operational excellence in a growing business.

Qualifications

• Extensive experience managing insurance operations and data.
• Knowledge of MGA/broking operations and outsourcing.
• Understanding of regulatory and Lloyd's requirements.

Responsibilities

• Manage day-to-day insurance operations, including credit control.
• Lead process mapping and continuous improvement initiatives.
• Collaborate across teams including Risk Assurance and IT.

Skills

Leadership skills

Communication skills

Problem-solving skills

Client-focused mindset

Education

Professional insurance qualification

Degree in a numerical or analytical field

Job description

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We are recruiting an Operations Manager on a 6-month fixed-term contract to join a leading insurance solutions provider. You will lead and oversee insurance operations, including process governance, technology solutions, vendor management, and MI/analytics reporting. A key focus will be on continuous improvement of operational processes, ensuring compliance, scalability, and effective delivery of services to corporate insured members.

Key responsibilities:

• Manage day-to-day insurance operations, including new business, renewals, credit control, and regulatory compliance.
• Lead process mapping, control frameworks, and continuous improvement initiatives.
• Oversee internal staff and external service providers.
• Develop and maintain reporting, analytics, and MI for senior management and stakeholders.
• Support strategic business and operational planning, including financial management and budgeting.
• Collaborate across teams including Risk Assurance, Claims, Finance, and IT.

What we’re looking for:

• Professional insurance, risk management, or broking qualification preferred; degree in a numerical, analytical, or business-related field advantageous.
• Extensive experience managing insurance operations, data, MI, quality assurance, and reporting.
• Knowledge of MGA/broking operations and outsourcing arrangements desirable.
• Understanding of regulatory and Lloyd’s requirements.
• Strong leadership, communication, planning, and problem-solving skills.
• Commercially aware with a client-focused mindset.

This is an exciting opportunity to lead operational excellence in a growing insurance solutions business for a 6-month fixed-term period.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Insurance

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