Operations Manager

Vivo Talent Solutions; Worcester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Vivo Talent Solutions, on behalf of a digital engineering client, is seeking an experienced Operations Manager to own day-to-day operation and service management of a large-scale PLM/3DEXPERIENCE platform in Oxford with hybrid working.

You will lead internal teams and external partners, ensure platform resilience, incident and change control per ITIL/ITSM, and drive continuous improvement across governance, security and performance.

Qualifications

• Experience operating Dassault Systèmes 3DEXPERIENCE and large-scale PLM platforms.
• Strong ITIL/ITSM governance background.
• Proven experience leading technical teams, suppliers and service partners.
• Experience managing SaaS platforms, SLAs and KPIs.

Responsibilities

• Own day-to-day operational performance, availability and reliability of a large-scale PLM/3DEXPERIENCE platform.
• Lead internal teams, delivery partners and suppliers to deliver ITIL-aligned service management.
• Own platform resilience, monitoring, backup and recovery, and address operational risks.
• Act as the operational interface with the SaaS vendor for service delivery and escalations.
• Collaborate with Solution Architecture, Engineering and IT Security to transition new capabilities securely.
• Drive continual improvement across governance, configuration, access management and ITSM practices.

Skills

3DEXPERIENCE

PLM operations

ITIL/ITSM

SaaS vendor management

Stakeholder coordination

Cybersecurity awareness

Job description

Operations Manager - PLM/3DEXPERIENCE

Location - Oxford (Hybrid Working)

Salary - £60,000 - £90,000

Full-Time Position

Vivo Talent Solutions are currently working in partnership with a digital engineering company, assisting them with the search for a Operations Manager.

We are seeking an experienced Operations Manager to take ownership of the day-to-day operation, service management and continuous improvement of a large-scale PLM / Dassault Systèmes 3DEXPERIENCE platform.

This is a specialist role requiring hands‑on experience operating 3DEXPERIENCE and digital engineering platforms. Previous 3DEXPERIENCE/PLM operations experience is essential and candidates without this background will not be considered.

Key Responsibilities

• Take overall ownership of the day-to-day operational performance, availability and reliability of a large-scale PLM/3DEXPERIENCE platform.
• Lead internal teams, delivery partners and suppliers to deliver high-quality, ITIL-aligned service management, including incident, problem, change and service performance management.
• Own platform resilience, monitoring, backup and recovery, ensuring operational risks and service issues are identified and addressed proactively.
• Act as the key operational interface with the SaaS platform vendor, coordinating service delivery, escalations, performance and platform-related issues.
• Work closely with Solution Architecture, Engineering, Cybersecurity and IT Operations teams to ensure new platform capabilities are securely and effectively transitioned into live operations.
• Drive continuous improvement across the operational service, including governance, configuration and access management, JML processes, supporting applications, user communications, KPIs/SLAs and ITSM practices.

Key Skills/Experience

• Essential: Significant experience managing the operations of Dassault Systèmes 3DEXPERIENCE and/or large-scale PLM platforms within an engineering environment.
• Strong background in IT Operations and Service Management with demonstrable experience leading technical teams, suppliers and service partners.
• Strong working knowledge of ITIL and/or COBIT with experience establishing and operating structured ITSM and governance frameworks.
• Proven experience managing SaaS platforms, vendors, SLAs, KPIs and service performance with a focus on availability, resilience and continual improvement.
• Strong understanding of cybersecurity, SecDevOps, access management, and secure operations, ideally within regulated or security-conscious engineering environments.
• Experience working with engineering standards, configuration control and digital engineering ecosystems; Chartered Engineer, Chartered IT Professional or equivalent professional qualification would be advantageous.

Further job details available upon application.