Operations Manager

Bombardier; Westerham; On-site; GBP 70,000 - 95,000; Full time

Job summary

Bombardier’s London Service Centre in Biggin Hill is seeking an Operations Manager to lead maintenance activities, supervise resources, and ensure safe, on-time delivery of services. You will manage technicians, ensure regulatory compliance including EASA standards, and drive continuous improvement across operations.

Ideal candidates will have a Part 66 license, strong leadership, and a proven ability to coordinate with planning, stores, and customers while promoting a diverse and inclusive

Qualifications

• Basic knowledge of Environmental, Health & Safety rules, Human Factors, human performance, and regulations as they apply to safety and environmental aspects of aircraft maintenance operations.
• Commitment to promoting diversity, equity and inclusion in the workplace.
• Intermediate to advanced computer literacy and strong understanding of Engineering IT systems.
• Experience with EASA/CAA airworthiness regulations.
• Previous leadership experience; promote teamwork and collaboration.
• Clear direction to stakeholders including customers and management.
• Focus planning on cost control and productivity with strong organizational skills.
• Analytical and problem-solving skills for maintenance operations.
• Interpersonal skills to develop relationships with team and management.
• Commitment to developing others and delegating effectively.
• Business awareness and understanding of change processes.
• EASA Part 66 license mandatory.
• Excellent written and verbal communication.
• Basic knowledge of aircraft maintenance programs for business jets.
• Accountability for own work and ongoing professional development.

Responsibilities

• Adhere to Bombardier General Work Requirements.
• Complete all planned and ad-hoc maintenance projects to achieve on-time delivery through supervision and resource allocation.
• Cultivate a safe and inclusive work environment and wellbeing of all team members.
• Oversee team compliance with environmental, Health & Safety regulations and procedures.
• Ensure personnel assigned to tasks are qualified to perform them and delegate duties as necessary.
• Carry out performance reviews promoting fairness in feedback and recognition.
• Deputise Director operations in absence, ensuring continuity of decision making.
• Directly manage technicians in maintenance activities.
• Provide input on future GSE and tooling needs to the Director of Operations.
• Ensure Bombardier policies and values are upheld and MOE/Part 145 requirements are met.
• Collaborate with Planning/CPMs/Stores to achieve quality, cost targets and timely maintenance product delivery.
• Support and implement business change with a culture of continuous improvement.

Skills

EH&S basics

Human Factors

Leadership

Cost planning

Analytical skills

Communication

Interpersonal skills

Delegation

Diversity & inclusion

Business awareness

EASA Part 66 license

Aircraft maintenance programs

Engineering IT systems

Education

EASA Part 66 Aircraft Maintenance License or equivalent

Tools

Engineering IT systems

Job description

Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.

What are your contributions to the team?

• Adhere to Bombardier General Work Requirements.
• Be responsible for the completion of all planned and ad-hoc maintenance projects to achieve on-time delivery, through effective supervision and allocation of resources, equipment, assets, and systems.
• Cultivate a safe and inclusive work environment, encouraging the well-being of all team members.
• Oversee team compliance with environmental, Health & Safety regulations/guidelines and procedures, promoting a workplace that prioritizes the health and safety of all individuals.
• Be responsible for team compliance with environmental and Health & Safety regulations/guidelines and procedures.
• Management of airmanship standards, including compliance with regulations and company procedures to ensure continued airworthiness of the aircraft
• Foster a team culture that values diversity and inclusion and ensure equal opportunities for all team members
• Be responsible for meeting productivity and cost targets, actively exploring and implementing improvement opportunities
• Be thoroughly familiar with and follow the inspection systems and procedures of the MOE/WPI/ relative to the scope of their normally assigned duties.
• Ensure that personnel assigned to tasks are qualified to perform them.
• Delegate duties to any qualified individual as necessary
• Carry out Performance reviews with all allocated members of the team, promoting fairness and equality in feedback and recognition.
• Deputise Director operations in his absence ensuring continuity and equity in the decision making.
• Directly manage technicians in the performance of maintenance activities
• Provide input on future GSE and tooling requirements to the Director operations
• Ensure employees adhere to Company policy and procedures and uphold Bombardier Values
• Monitor housing and facilities for compliance with MOE/Part 145 requirements and report insufficiencies to the Director of Operations
• Collaborate with the Planning /CPM’s/Stores departments to achieve required quality and cost targets as well as delivery of the maintenance product
• Support and implement business change with a culture of continuous improvement.

How to thrive in this role?

• You have basic knowledge of Environmental, Health & Safety rules, Human Factors, Human performance/-limitations, and regulations as they apply to safety and environmental aspects of aircraft maintenance operations
• Demonstrate a commitment to promoting diversity, equity and inclusion within the workplace.
• You can demonstrate intermediate to advanced computer literacy and have an excellent understanding of Engineering IT systems
• You will have experience of working within the scope of legal regulations and company requirements including sound knowledge of EASA/CAA airworthiness regulations
• You have previous leadership experience; actively promoting teamwork and collaboration.
• You can provide a clear direction both inside and outside your team, including to relevant stakeholders such as customers and management
• You can focus planning activities on cost control and productivity, demonstrating excellent organisational and planning skills necessary to coordinate workload
• You have excellent analytical and problem-solving skills necessary to effectively execute the work scope
• You have interpersonal skills necessary to develop and maintain effective working relationships with team members and all levels of management
• You have commitment to growing individual capability by motivating, coaching and developing others.
• You can delegate effectively and encourage team working, you must be considerate and respectful in all aspects of your work
• You will have business awareness and understanding of business change processes
• You have EASA Part 66 Aircraft Maintenance License or equivalent
• You must have excellent written and verbal communication skills
• You have basic knowledge of aircraft maintenance programs for business jet aircraft
• You can demonstrate responsibility for your own work and continued professional development

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Your ideas move people.

JobOperations Manager

Primary LocationBiggin Hill Service Center