Operations Manager

Pax8 Global; West of England; Hybrid; GBP 48,000 - 52,000; Full time

Benefits offered by this job

Annual performance bonus

Stock options

25 days holiday

Private healthcare

Dental plan

Life assurance

Income protection

Pension scheme

Cycle to work

Training & development

LinkedIn Learning

Wellbeing support

Job summary

Pax8 is transforming the technology marketplace and building scalable operations across regions. The Operations Manager will drive regional initiatives, remove barriers to success, and create smarter ways of working that deliver measurable business impact.

You will lead cross-functional projects, optimise processes, and partner with leaders to scale operations as Pax8 grows, while fostering a culture of continuous improvement and collaboration.

Qualifications

• Demonstrated ability to drive operational excellence in fast-paced tech environments.
• Proven track record coordinating cross-functional initiatives and stakeholders.
• Strong analytical mindset with ability to translate data into action.

Responsibilities

• Drive operational excellence across regional teams and processes.
• Lead strategic initiatives from planning to execution with timelines and risks.
• Develop knowledge-sharing and documentation practices for consistency.
• Build and manage partnerships with leaders to keep priorities aligned.
• Provide insightful reporting and performance analysis for business reviews.
• Foster continuous improvement through training, coaching, and retrospectives.

Skills

Operational excellence

Cross-functional leadership

Stakeholder management

Data-driven decisions

Project management

Lean/Six Sigma/Agile

Job description

Operations Manager | Bristol, United Kingdom | HybridReady to Build the Future of Operational Excellence?What if your next role gave you the opportunity to influence how an international technology business scales, innovates, and accelerates performance?At Pax8 , we're transforming the technology marketplace through AI-powered innovation, world-class partnerships, and a relentless focus on helping small businesses achieve more. As our Operations Manager , you'll be at the heart of that journey, driving regional initiatives, removing barriers to success, and creating smarter ways of working that deliver real business impact.This isn't a role for someone who simply manages processes.It's for someone who challenges them.Someone who sees opportunities where others see complexity.Someone who thrives on bringing people together, driving meaningful change, and helping high-performing teams achieve extraordinary outcomes.As we continue our AI-powered evolution, you'll have the unique opportunity to grow alongside emerging technology, shape how we operate at scale, and leave your mark on one of the most exciting cloud businesses in the world. Join a business where your ideas are heard, your growth is accelerated, and your impact is visible every single day.Why Pax8?Pax8 is the technology marketplace of the future, connecting vendors, managed service providers, and small to medium-sized businesses through AI-powered insights and innovative cloud solutions.With a thriving global ecosystem, award-winning culture, and a passion for innovation, there's never been a more exciting time to join our journey.Explore our culture and growth story:https://www.pax8.com/en-uk/careers/https://www.p ax8.com/en-uk/about/What You'll Be Doing ️ Drive Operational ExcellenceCreate and enhance operational processes that improve efficiency, effectiveness, and scalability across regional teams.Identify challenges, simplify complexity, and implement improvements that drive measurable results.Develop robust knowledge-sharing and documentation practices that support consistency and operational excellence.Deliver Strategic InitiativesCoordinate and drive high-impact business initiatives from planning through successful execution.Partner with teams across the organisation to manage timelines, priorities, risks, and deliverables.Utilise project management frameworks and best practices to ensure initiatives deliver maximum value.Build Strong PartnershipsCollaborate with leaders and stakeholders to ensure priorities remain aligned across teams and functions.Facilitate communication, transparency, and accountability throughout project lifecycles.Proactively identify roadblocks and help teams navigate challenges to maintain momentum.Transform Data into ActionSupport business reviews through insightful reporting, operational metrics, and performance analysis.Monitor progress against strategic objectives and identify opportunities to improve outcomes.Recognise operational risks early and recommend practical mitigation strategies.Champion Continuous ImprovementFoster a culture of curiosity, innovation, and continuous learning.Support capability building through training initiatives, coaching, and knowledge-sharing programmes.Encourage retrospectives, feedback loops, and lessons learned to improve future performance.The Impact You'll MakeThis role sits at the centre of business performance and operational success. You'll help teams work smarter, execute faster, and collaborate more effectively. Through your leadership, process improvements, and operational expertise, you'll directly influence regional performance, business growth, and the experience delivered to our partners. What You'll BringYou'll thrive in this role if you have:Demonstrated success driving operational excellence within fast-paced business environments.Proven capability leading business initiatives and coordinating cross-functional projects.Extensive experience improving processes, workflows, and organisational effectiveness.Strong stakeholder management skills with the ability to influence and collaborate at multiple levels.A data-driven mindset with the ability to turn insight into action.Knowledge of continuous improvement approaches such as Lean, Six Sigma, Agile, Scrum, or similar methodologies.Outstanding communication, organisation, and prioritisation skills.A proactive approach, commercial awareness, and a passion for making things better.The Behaviours & Values That Power Pax8Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.We embody our core values — We before Me , fostering teamwork and collaboration; Compassionate Candor , promoting open and honest communication with kindness; Light Up Learning , continuously growing and sharing knowledge; Seek to Understand , valuing diverse perspectives and thoughtful engagement; Do What You Say , ensuring trust and accountability; and Driven by Passion , bringing energy and dedication to everything we do—as we strive to innovate and empower our partners every day.Trust and HiringAt Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.Everyone Is Welcome HereWe encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United Kingdom.Rewards & Benefits£48k - £52K base salary depending on experienceAnnual performance bonusLong Term Incentive Plan (Stock Options)25 days holiday (plus bank holidays)Private healthcare covered by BupaDental Plan covered by UnumLife AssuranceIncome ProtectionRoyal London Workplace pension scheme – 5% employer contributionPax8 Cycle to Work Support SchemeDedicated time for training and personal developmentUnlimited access to LinkedIn LearningHealth & Wellbeing coaching supportFun and frequent company and team socialsOur Bristol OfficeAt Pax8, our offices are built with our people in mind. They are welcoming environments designed to support collaboration, creativity, wellbeing, and connection.Pax8 Bristol Office EnvironmentAmazing offices at The DistilleryCity Centre location within a 5-minute walk from Temple Meads Station3 floors with natural light, break out rooms, balcony spaces and a wellness areaGames area with X-Box, Table Tennis, Air Hockey and Pool TableState-of-the-art Top Brewer Coffee Machines on every floorPlenty of choice for hotdesking with laptop dock and two monitorsRegular social and community events We want to hear from you If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring the Talent Partner Lou Crossman managing this role on UK [phone] Recruiter DDI (No Agencies Please)Your Growth JourneyThere's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation.You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, \"born in the cloud\" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.About Pax8Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.Background ChecksAs part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.Equal OpportunitiesPax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/